Jessica Mendoza
Laguna Niguel,CA
Summary
Dynamic Shift Leader at Thrive Juice Bar with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in cash handling and team leadership, I successfully implemented training programs that improved service quality and reduced waste, fostering a motivated team environment and driving sales during peak hours.
Overview
3
3
years of professional experience
Work History
Shift Leader
Thrive Juice Bar
Laguna Niguel, CA
08.2023 - Current
- Directed daily operational activities, focusing on workflow efficiency and quality service outcomes.
- Guided staff through comprehensive training on product knowledge and effective customer engagement strategies to elevate service quality.
- Analyzed inventory processes and implemented best practices to achieve waste reduction and optimal stock maintenance.
- Investigated and resolved customer inquiries and complaints, contributing to increased overall satisfaction and loyalty.
- Engaged with team members to create and execute targeted promotional strategies, driving increased sales during peak operational hours.
- Supervised shift operations, managed resource distribution, and monitored team performance to optimize business operations and profitability.
- Educated employees on company policies and regulations to promote adherence and understanding.
- Implemented systematic organization and cleanliness protocols in production areas to enhance safety and workflow efficiency.
- Implemented strategies to improve customer satisfaction by providing swift and courteous responses to inquiries and concerns.
- Engaged with shift leaders to ensure uniformity in operational practices, enhancing team cohesion and workplace culture.
- Investigated and resolved customer complaints and issues, implementing solutions that fostered positive customer experiences.
- Executed daily cash management tasks, focusing on precise record maintenance and discrepancy reduction.
- Managed transaction processes through POS software, ensuring accuracy in cash and credit card handling.
- Implemented and monitored safety protocols to maintain a clean work environment and safeguard employee well-being.
- Oversaw training initiatives for new hires and effectively allocated daily tasks to ensure operational efficiency.
Education
High School Diploma -
Dana Hills High School
Dana Point, CA05.2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Client service
- Client support
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team supervision
- Team collaboration and leadership
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Thrive Juice Bar
08.2023 - Current
High School Diploma -
Dana Hills High School