Jessica Mercado
Miami Gardens,FL
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
15
15
years of professional experience
Work History
Telemarketing Manager
Triton heating and cooling
Fort Myers, Florida
01.2009 - 01.2024
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Gained market share in new sales performance through aggressive team training.
- Established relationships with key stakeholders within the organization as well as external partners or vendors.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Analyzed customer surveys to identify areas of improvement in the sales process.
- Maintained customer database, ensuring accuracy of data entry and regular updates.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Managed and supervised telemarketing team to ensure successful completion of projects.
- Oversaw regional and local sales managers and staff.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Developed comprehensive training programs for new and existing staff members.
- Supported sales team members to drive growth and development.
Education
Some College (No Degree) -
Hollywood Institute
Miami Gardens, FLSkills
- CRM software
- Script development
- Call center operations
- Sales process
- Sales presentations
- Strategic account development
- Customer service
Timeline
Telemarketing Manager
Triton heating and cooling
01.2009 - 01.2024
Some College (No Degree) -
Hollywood Institute