Jessica Merchant
Gardner,KS
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Housekeeper
Meadowbrook Rehabilitation Hospital
Gardner, KS
08.2026 - Current
- Cleaned patient rooms and common areas to maintain a hygienic environment.
- Disinfected high-touch surfaces to prevent the spread of infections among residents.
- Assisted in organizing supplies and equipment for daily housekeeping operations.
- Collaborated with nursing staff to address specific cleaning needs for patients.
Maid
Clean Heart Maids
Lee Summit, MO
05.2026 - Current
- Performed thorough cleaning of residential spaces to maintain high standards of cleanliness.
- Collaborated with team members to complete large-scale cleaning projects effectively.
- Followed specific client instructions to customize cleaning services per individual needs.
- Utilized eco-friendly cleaning products to promote health and sustainability in homes.
Customer Service Representative
Universal Engraving Inc.
Overland Park, KS
04.2024 - 04.2026
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Custodian
USD 231
Gardner, KS
09.2019 - 09.2023
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
Claims Service Representative
Farmers Insurance Company
Lenexa, KS
05.2017 - 05.2019
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Evaluated and processed insurance claims according to company policies and industry standards.
- Assisted claimants, providers and clients with problems or questions regarding claims.
Assistant Manager
Smoothie King
Shawnee, KS
10.2014 - 05.2017
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Communicated regularly with customers to gain insights into their needs.
Education
Some College (No Degree) - General Studies
JCCC
Overland Park, KSSkills
- Customer service and support
- Conflict resolution strategies
- Claims processing expertise
- Product knowledge and training
- Call escalation management
- Epicor/ Kinetic software proficiency
Affiliations
- Gardening
- Animal Care
- Roller Skating
- Swimming
Certification
- CPR Certification
Education and Training
other
Languages
- Spanish beginner
- French beginner
- Portuguese beginner
References
References available upon request.
Timeline
Housekeeper
Meadowbrook Rehabilitation Hospital
08.2026 - Current
Maid
Clean Heart Maids
05.2026 - Current
Customer Service Representative
Universal Engraving Inc.
04.2024 - 04.2026
Custodian
USD 231
09.2019 - 09.2023
Claims Service Representative
Farmers Insurance Company
05.2017 - 05.2019
Assistant Manager
Smoothie King
10.2014 - 05.2017
Some College (No Degree) - General Studies
JCCC