Jessica M Guevara
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
Work History
Shift Lead
Walgreens
Pheonix, AZ
06.2019 - Current
- Responsible for keeping keys opening and closing store
- Responsible and accountable for registering all related sales
- Cash report cash counts bill payments
- Coaching on warehouse and vendors orders
Customer Service Representative
Walgreens
Los Angeles, CA
02.2017 - 06.2019
- Handling customer complaints and troubleshooting issues with products or services
- Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
- Accessing databases to retrieve account information for customers
- Letting customers know about additional products or services that might benefit them
- Escalating queries and concerns when necessary
- Updating customer records following each contact
- Delivered exceptional customer service through effective communication and conflict resolution.
- Assisted customers with inquiries, product information, and issue resolution via phone and email.
Supervisor
Goodwill
Los Angeles, CA
03.2012 - 02.2017
- Monitoring, Training New Staff & Organizing workflow.
- Ensured all supervisor duties, operational procedures, cashiers responsibilities were done correctly.
- Assisting with conducting work place orientations for new hires as needed.
- Ensures that all personnel files are maintained in a secure manner.
- Ensures proper customer service to all donors and customers.
- Setting Goals in ways that comply with the companies plans and vision.
Lead Cashier
Ross
Los Angeles, CA
01.2011 - 02.2012
- Provide outstanding customer service
- Responsible for ensuring customers have an excellent shopping experience
- Handle all credit transactions
- Responsible for daily deposits into the bank
- Keep a good appearance of the work area and the showroom
- Maintain a clean work environment
- Make customer satisfaction the priority
Education
High School Diploma -
Hollywood High School
05-2007
Skills
- Self Motivated / Fluent Spanish
- Able to multi task: works well in Busy environment
- Fast Learner: able to take on new skills / Team Members
- Data entry
- Customer relations
- Call center experience
- Complaint handling
- Payment processing
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead
Walgreens
06.2019 - Current
Customer Service Representative
Walgreens
02.2017 - 06.2019
Supervisor
Goodwill
03.2012 - 02.2017
Lead Cashier
Ross
01.2011 - 02.2012
High School Diploma -
Hollywood High School