Guilherme "Gill" Rodrigues Aguiar
Everett,MA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
7
7
years of professional experience
Work History
Shift Lead
BLANK STREET COFFEE
08.2023 - Current
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined drink preparation processes for increased efficiency and reduced wait times.
FOH Manager
Ascend Wellness
05.2023 - 08.2023
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Streamlined reservation processes for enhanced guest experiences and increased bookings.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
Guest Experience Manager
Cavamezze Grill
01.2023 - 05.2023
- Enhanced guest satisfaction by implementing personalized service initiatives for VIP clients.
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Developed relationships with local businesses, resulting in increased referrals and repeat bookings.
- Managed reservation system updates, ensuring accurate room availability information for guests and staff.
- Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
Delivery Driver
Independent Contractor - Self Employed
03.2020 - 01.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Barista Shift Manager
Starbucks
06.2021 - 08.2021
- Enhanced customer satisfaction by providing high-quality beverages and efficient service.
- Streamlined operations for increased workflow efficiency through effective shift management.
- Fostered a positive work environment through team building exercises and clear communication.
- Maximized sales by implementing innovative marketing strategies and promotional events.
- Maintained a clean, safe, and comfortable café atmosphere through diligent attention to detail and adherence to health regulations.
- Trained new employees in company policies, barista techniques, and customer service skills for consistent performance across all staff members.
- Boosted employee morale with recognition programs and incentive plans, fostering a productive work environment.
- Increased repeat business by establishing strong relationships with customers through friendly interactions and personalized service.
- Developed comprehensive schedules that balanced employee needs with operational requirements, optimizing overall productivity.
Political Canvasser
Marcony Barros For School Committee
05.2021 - 06.2021
- Increased voter engagement by effectively communicating campaign messages doortodoor.
- Enhanced voter turnout through diligent telephone canvassing and persuasive conversations.
- Identified key issues important to voters through comprehensive survey administration.
- Boosted support for political candidates by conveying relatable stories and personal experiences.
- Collected valuable data on voter preferences, enabling targeted follow-up efforts by campaign staff.
- Spearheaded initiatives for increased visibility of political candidates, such as coordinating yard sign placements and public appearances.
- Collaborated with campaign team to develop effective strategies targeting undecided voters in key districts.
Public Health Educator
Massachusetts Department Of Public Health
03.2021 - 05.2021
- Improved community health by creating and implementing targeted educational programs addressing prevalent public health issues.
- Enhanced participant knowledge by developing engaging training materials for public health workshops and seminars.
- Collaborated with local organizations to promote public health initiatives, increasing community involvement and support.
- Evaluated program effectiveness through data analysis, refining strategies to better meet community needs.
Call Center Supervisor
Tulane University Office Of Donor Relations
11.2019 - 03.2020
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Maximized employee retention, fostering a supportive work environment and offering growth opportunities.
- Implemented data-driven decision-making processes, analyzing key performance indicators to identify areas for improvement.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
Real Estate Agent
Prestige Rental Solutions
01.2019 - 08.2019
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
Cashier Supervisor
Banana Republic Factory Store
10.2016 - 08.2018
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Enhanced team collaboration, conducting weekly meetings to address challenges and share best practices.
- Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Contributed to store profitability by identifying trends in sales data and adjusting inventory levels accordingly.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Elevated employee morale with regular recognition of outstanding performance, fostering a positive work atmosphere conducive to productivity.
- Assisted store management in executing promotional campaigns, resulting in increased sales revenue during key periods throughout the year.
Education
Bachelor of Science - Behavioral Sciences
Tulane University
New Orleans, LAHigh School Diploma -
Pingree School
South Hamilton, MA06.2019
Skills
- Operations Monitoring
- Performance Improvement
- Rules Enforcement
- Conflict Resolution
- Guest Service
- Regulatory Compliance
- Operations Management
- Team Motivation
- Work Delegation
- Team leadership
- Technical knowledge
- Scheduling expertise
- Data analysis
- Organizational skills
- Resource allocation
- Effective communication
- Attention to detail
- Quality control
- Flexible Schedule
- Fluent in English, Spanish, Portuguese, Mandarin, & Italian
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Shift Lead
BLANK STREET COFFEE
08.2023 - Current
FOH Manager
Ascend Wellness
05.2023 - 08.2023
Guest Experience Manager
Cavamezze Grill
01.2023 - 05.2023
Barista Shift Manager
Starbucks
06.2021 - 08.2021
Political Canvasser
Marcony Barros For School Committee
05.2021 - 06.2021
Public Health Educator
Massachusetts Department Of Public Health
03.2021 - 05.2021
Delivery Driver
Independent Contractor - Self Employed
03.2020 - 01.2023
Call Center Supervisor
Tulane University Office Of Donor Relations
11.2019 - 03.2020
Real Estate Agent
Prestige Rental Solutions
01.2019 - 08.2019
Cashier Supervisor
Banana Republic Factory Store
10.2016 - 08.2018
Bachelor of Science - Behavioral Sciences
Tulane University
High School Diploma -
Pingree School
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