Jessica Miller
Muncie,IN
Summary
Dynamic and results-oriented professional with a diverse background spanning healthcare, education, and customer service sectors, notably at Community Heart and Vascular Hospital. Excelled in roles requiring meticulous scheduling and robust complaint resolution skills. Proven track record in enhancing operational efficiency and fostering positive relationships through exceptional verbal communication and Microsoft Office expertise.
Overview
13
13
years of professional experience
Work History
Instrument Technician
Community Heart and Vascular Hospital
Fishers, IN
04.2024 - Current
- Responsible for selecting and assembling quality instruments into specified instrument sets.
- Process instruments, including decontamination, checking sets, wrapping and sterilization. Check the OR Surgery Schedule for instruments needed on a daily basis and coordinate borrowing set(s) if needed.
- . Kept OR staff updated on instrument status (i.e., receiving from other OR, in the sterilizer, arriving by courier, etc.). Respond to emergency situations immediately (i.e., break in power, recalls, instruments needed for OR cases not scheduled).
- Keep all records of sterilization, including Biologicals, DART tests and implant biologicals. Maintain a record of all instruments out for repair and when returned.
- Maintained effective communication with supervisor, OR staff, and coworkers.
Instructional Aide
Yorktown Community Schools
Yorktown, IN
08.2020 - 10.2022
- Assisted teachers in developing and implementing lesson plans.
- Created a positive learning environment for students.
- Monitored student behavior and identified areas of improvement.
- Conducted small group instruction sessions as needed.
- Helped prepare instructional materials, such as charts, graphs, and visual aids.
- Maintained records of student progress, attendance, and behavior.
Patient Access Registrar
Community Hospital Anderson
Anderson, IN
10.2017 - 02.2020
- Ensured all patient registration forms were completed accurately and efficiently.
- Verified insurance eligibility and collected co-payments or deposits as required.
- Filed medical records, scanned documents into the system, and maintained accurate patient information.
Collections Agent
Atlas Collections
Yorktown, IN
01.2017 - 04.2017
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Conducted skip-tracing activities to locate delinquent customers.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
Phelbotomist
Pikeville Medical Center
Pikeville, KY
01.2016 - 08.2016
- Maintained a clean, safe, and organized work environment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Verified patient information prior to specimen collection.
Cashier
Country Treasures
Prestonsburg, KY
03.2013 - 08.2014
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Server/Cashier
Fatboys Bar and Grill
Martin, KY
04.2012 - 11.2012
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
Education
Certificate of Technical Studies - Central Sterile Technician
Ivy Tech Community College of Indiana
Muncie, IN05-2018
Technical - Healthcare Specialist
Ivy Tech Community College of Indiana
Muncie, IN12-2017
Technical - Phlebotomy
Ivy Tech Community College of Indiana
Muncie, IN08-2015
GED -
Bigsandy Community College
Prestonsburg, KY06-2013
Skills
- Scheduling
- Complaint resolution
- Time management
- Microsoft office expertise
- Receiving support
- Negotiation strategies
- Verbal communication
- Policy interpretation
Timeline
Instrument Technician
Community Heart and Vascular Hospital
04.2024 - Current
Instructional Aide
Yorktown Community Schools
08.2020 - 10.2022
Patient Access Registrar
Community Hospital Anderson
10.2017 - 02.2020
Collections Agent
Atlas Collections
01.2017 - 04.2017
Phelbotomist
Pikeville Medical Center
01.2016 - 08.2016
Cashier
Country Treasures
03.2013 - 08.2014
Server/Cashier
Fatboys Bar and Grill
04.2012 - 11.2012
Certificate of Technical Studies - Central Sterile Technician
Ivy Tech Community College of Indiana
Technical - Healthcare Specialist
Ivy Tech Community College of Indiana
Technical - Phlebotomy
Ivy Tech Community College of Indiana
GED -
Bigsandy Community College
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