Elizabeth Russell
Muncie,IN
Summary
Results-driven property management professional with extensive experience in leasing, tenant relations, and multifamily property operations. Skilled in budgeting, rent collection, lease preparation, and regulatory compliance (Fair Housing, LIHTC, landlord-tenant law), with a proven track record of maximizing occupancy and operational efficiency. Adept at leading teams, training staff, and delivering exceptional customer service, while leveraging CRM systems and data analysis tools to optimize property performance. Highly organized, detail-oriented, and committed to creating positive experiences for tenants and stakeholders alike.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Property Manager
MiddleTown Property Group
10.2025 - 01.2026
- Oversee daily operations for 300+ units across 7 multifamily properties spanning LaGrange, IN to Elwood, IN, in addition to 44 single-family homes in Muncie, IN
- Conduct regular site visits and property walks of vacant, rent-ready, move-out, and work-in-progress units to ensure quality and readiness
- Manage unit turnover timelines to return apartments to market efficiently and minimize vacancy loss
- Represent ownership in eviction hearings and e-damage court proceedings
- Partner with Resident Directors to resolve tenant concerns, lease compliance issues, and neighbor disputes
- Create, assign, and track maintenance work orders, ensuring timely completion and quality control
- Coordinate in-house maintenance teams and third-party vendors for repairs, renovations, and capital projects
- Schedule and oversee vendor access during unit turns and property improvements
- Maintain consistent communication with ownership through daily, weekly, and monthly reporting, performance updates, and strategic recommendations
- Support leasing operations through property tours, applicant assistance, and occupancy strategies
- Contribute directly to leasing performance while supporting team leasing goals
- Ensure compliance with safety, habitability, and operational standards
- Balance administrative oversight with hands-on field management to protect asset value and enhance resident satisfaction
Senior Leasing Agent
MiddleTown Property Group
01.2025 - 09.2025
- Led leasing operations and contributed to portfolio-wide leasing strategy and performance goals
- Developed and executed marketing and sales strategies to drive occupancy and retention
- Mentored and supported leasing staff to maintain high service standards
- Negotiated lease terms with prospective and current residents
- Reviewed leasing and occupancy reports, providing insights to management
- Conducted market analysis to ensure competitive pricing and rental positioning
- Monitored market trends to support revenue growth and leasing decisions
- Managed tenant relationships and resolved escalated leasing and resident concerns
- Served as a key liaison between leasing, property management, and ownership
- Ensured compliance with Fair Housing laws and leasing regulations
- Oversaw tenant screening, applications, and lease documentation processes
- Coordinated closely with maintenance to ensure units met move-in standards
Assistant General Manager (AGM)
Burger King
04.2023 - 01.2025
- Led and developed a high-performing team to deliver exceptional customer service, quality production, and efficient daily operations
- Ensured strict compliance with company policies, safety regulations, and sanitation standards
- Monitored daily sales, labor, and operational costs to meet or exceed performance targets
- Recruited, trained, and onboarded new employees, reinforcing operational procedures and service standards
- Resolved customer concerns professionally and efficiently to protect brand reputation and satisfaction
- Managed inventory control, ordering, and cost containment to reduce waste and maintain availability
- Analyzed financial and operational data to identify improvement opportunities and implement action plans
- Oversaw scheduling, cash handling, and security procedures to ensure accountability and operational integrity
Shift Lead
Goodwill Central and Southern Indiana
03.2021 - 04.2023
- Collect, integrate, and validate data from databases, internal systems, and external sources to support business decisions
- Clean and audit datasets by identifying errors, inconsistencies, and missing information to ensure data accuracy
- Analyze data using statistical methods to uncover trends, patterns, and anomalies
- Translate complex data into clear visualizations and dashboards for executive and stakeholder review
- Prepare concise reports and presentations with actionable insights and recommendations
- Partner cross-functionally with multiple departments to understand data needs and deliver tailored analysis
- Oversee daily office operations, ensuring efficient workflows, compliance, and resource availability
- Supervise and train administrative staff, assign priorities, and address performance or operational issues
- Manage budgets, track expenses, review invoices, and control office costs
- Serve as primary point of contact for clients, visitors, and internal teams, ensuring professional communication and issue resolution
Assistant General Manager (AGM)
CITI TRENDS
04.2018 - 03.2021
- Hire, onboard, train, and develop staff to drive performance, retention, and service excellence
- Schedule shifts, conduct performance evaluations, and provide ongoing coaching and feedback
- Lead daily operations while ensuring compliance with company policies and procedures
- Resolve employee concerns and customer complaints professionally and efficiently
- Monitor sales performance, inventory levels, and operational efficiency
- Assist with budgeting, financial reporting, and cost-control initiatives
- Analyze sales and operational data to identify trends and improvement opportunities
- Prepare and present reports on sales, staffing, and key performance metrics
Customer Service Manager (CSM)
Ollie's Bargain Outlet
01.2013 - 04.2018
- Onboard new customers by guiding product setup, training on features, and ensuring a smooth start
- Deliver direct customer support, resolving issues and inquiries efficiently
- Gather and analyze customer feedback to identify needs, pain points, and improvement opportunities
- Drive upsell and cross-sell opportunities aligned with customer goals
- Strengthen customer retention and support long-term success strategies
- Act as a liaison between customers and internal teams to relay feedback and questions
- Train and mentor customer success team members to improve performance
- Partner with internal teams to implement policies that enhance customer experience
General Manager
Rickers Oil Company
06.2008 - 02.2013
- Managed full staff lifecycle, including hiring, training, scheduling, and daily supervision
- Delivered exceptional customer service while resolving complaints efficiently and professionally
- Controlled inventory levels for merchandise and fuel, placing timely and accurate orders
- Oversaw financial performance by monitoring sales, controlling costs, and managing budgets
- Ensured smooth daily operations, maintaining cleanliness, equipment functionality, and task coordination
- Maintained full compliance with local, state, and federal fuel and safety regulations
- Executed sales promotions and marketing initiatives to increase revenue
- Enforced security procedures to provide a safe environment for customers and employees
Education
High school diploma - General education
Anderson High School
Anderson, IN06.2009
Skills
- Property Leasing & Tenant Management
- Budgeting & Financial Analysis (P&L, Rent Collection, Expense Tracking)
- Lease Preparation & Compliance (Fair Housing, LIHTC, Landlord-Tenant Law)
- CRM & Lead Management
- Team Leadership & Staff Training
- Property Operations & Maintenance Oversight
- Customer Service & Conflict Resolution
- Data Analysis & Reporting
Certification
- ServSafe, 2023-08-01, 2028-08-01
- Driver's License, 2021-04-01, 2027-04-01
- BLS Certification, 2024-12-01, 2026-12-01
- Certified Home Health Aide, 2024-11-01, 2026-11-01
- EPINEPHRIE AUTO INJECTOR Certified, 2024-11-01, 2026-11-01
- Food Handler Certification
- First Aid Certification
- CPR Certification
Languages
English
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Property Manager
MiddleTown Property Group
10.2025 - 01.2026
Senior Leasing Agent
MiddleTown Property Group
01.2025 - 09.2025
Assistant General Manager (AGM)
Burger King
04.2023 - 01.2025
Shift Lead
Goodwill Central and Southern Indiana
03.2021 - 04.2023
Assistant General Manager (AGM)
CITI TRENDS
04.2018 - 03.2021
Customer Service Manager (CSM)
Ollie's Bargain Outlet
01.2013 - 04.2018
General Manager
Rickers Oil Company
06.2008 - 02.2013
High school diploma - General education
Anderson High School