JESSICA MILLER
Maplewood,MN
Summary
Managed scheduling of medical appointments, ensuring efficient use of electronic health records (EHR) and electronic medical records (EMR) systems.
Overview
6
6
years of professional experience
Work History
Central Scheduler
Fairview
02.2025 - Current
- Administered comprehensive patient care through needs assessment and treatment plan implementation.
- Developed strong interpersonal skills to enhance communication and collaboration efforts.
- Oversaw electronic health record (EHR) management to ensure precision in patient data.
- Oversaw implementation and management of EMR systems to enhance healthcare operational efficiency.
- Assisted in developing documents and presentations using Microsoft Office tools. Supported team members in effectively utilizing software features. Helped maintain organized files and manage data.
- Implemented precise data entry procedures to uphold information integrity.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Monitored and enforced compliance with HIPAA regulations to safeguard patient privacy and confidentiality.
- Exhibited exceptional attention to detail in executing tasks and managing projects.
- Coordinated client communications, both incoming and outgoing. Assisted in responding to customer questions and resolving concerns. Contributed to team efforts in maintaining clear communication pathways.
- Cultivated expertise in medical terminology to facilitate effective communication among healthcare teams.
- Exhibited resilience and effectiveness while navigating high-pressure environments.
- Streamlined clerical operations to enhance overall office efficiency.
- Ensured adherence to organizational policies and procedures in appointment scheduling.
- Coordinated and scheduled medical appointments for patients, ensuring precision and operational efficiency.
- Demonstrated exceptional professionalism in interactions with patients, families, visitors, and co-workers.
- Orchestrated communication with physicians and healthcare providers to enhance coordination of referrals and follow-up visits.
- Resolved scheduling conflicts and ensured timely updates of patient information in EHR system.
- Documented modifications to scheduled appointments to ensure accurate future reference.
- Directed management of incoming patient calls related to appointment inquiries, changes, and cancellations.
- Utilized exceptional customer service skills to address patient inquiries and streamline appointment scheduling.
- Performed accurate and efficient data entry into electronic health record system.
- Consolidated and structured current insurance demographics and pertinent paperwork for patient record scanning.
- Oversaw scheduling of new and returning appointments within electronic systems.
- Demonstrated exceptional professionalism in all interactions with patients and staff members.
- Streamlined transmission of correspondence and medical records through mail, email, and fax.
Medical Appointment Scheduler
St. Paul Eye Clinic
06.2020 - 02.2025
- Delivered comprehensive patient care by assessing needs and implementing treatment plans.
- Cultivated strong interpersonal relationships to enhance team collaboration.
- Executed electronic health record (EHR) management to enhance patient data accuracy.
- Implemented and managed EMR systems to streamline healthcare operations.
- Utilized Microsoft Office applications to assist in document creation and data management. Supported team members in organizing presentations and reports. Aided in maintaining accurate records and schedules.
- Managed data entry processes to ensure accuracy and efficiency.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Ensured compliance with HIPAA regulations in all operations.
- Demonstrated meticulous attention to detail in all tasks and projects.
- Facilitated inbound and outbound communication to support customer inquiries and service requests. Managed call flow to ensure timely responses and effective issue resolution. Assisted team members in maintaining high standards of customer service.
- Mastered medical terminology to enhance communication within healthcare teams.
- Demonstrated resilience and effectiveness in high-pressure environments.
- Facilitated effective communication strategies to enhance team collaboration.
- Executed clerical tasks to ensure efficient office operations.
- Ensured compliance with organizational policies and procedures for appointment scheduling.
- Organized and scheduled medical appointments for patients, ensuring accuracy and efficiency.
- Exhibited exceptional professionalism during interactions with patients, families, visitors, and colleagues.
- Facilitated communication with physicians and healthcare providers to coordinate referrals and follow-up visits.
- Facilitated resolution of scheduling conflicts and ensured timely updates of patient information in EHR system.
- Recorded modifications to scheduled appointments for accurate future reference.
- Oversaw management of incoming patient calls regarding appointment inquiries, changes, and cancellations.
- Delivered exceptional customer service by addressing patient inquiries and providing information on appointment scheduling.
- Executed precise and efficient data entry into electronic health record systems.
- Compiled and organized current insurance demographics and relevant paperwork for patient records.
- Managed scheduling of new and returning appointments within electronic systems.
- Exhibited exceptional professionalism in interactions with patients and staff members.
- Facilitated transmission of correspondence and medical records via mail, email, and fax.
Education
Associate of Science -
Argosy University
06.2015
Criminal Justice - undefined
Century Community College
06.2008
Skills
EHR
Microsoft Office
EMR
Data entry
Customer service
HIPPA
Detail oriented
Answering phones
Communication
Medical terminology
Ability to work under pressure
Clerical
Timeline
Central Scheduler
Fairview
02.2025 - Current
Medical Appointment Scheduler
St. Paul Eye Clinic
06.2020 - 02.2025
Criminal Justice - undefined
Century Community College
Associate of Science -
Argosy University