Angela Dewey
Happy Valley
Summary
Dynamic Credit Card Collection Agent with established success at Columbia Collection Service Inc., optimizing debt recovery through impactful negotiation and exceptional communication skills.
Overview
3
3
years of professional experience
Work History
Credit Card Collection Agent
Columbia Collection Service Inc.
03.2021 - 08.2024
- Enhanced debt recovery rates by implementing effective collection strategies and maintaining clear customer communication.
- Maximized revenue recovery through skillful negotiation of payment arrangements benefiting both company and customers.
- Achieved high collections success rate via proactive collaboration with sales, customer service, and finance teams.
- Consistently exceeded performance targets by diligently following up on past-due accounts.
- Make outbound calls trying to resolve debts, get debtors on payment plans.
- Answer inbound calls from debtors and clients.
- Documented all communications and payment arrangements.
- Took payments and set up secured payment arrangements.
- Kept precise notes on accounts and kept the status of accounts up to date.
- Located debtors via skip tracing.
- Attend court hearings when accounts went to litigation on behalf of Columbia
- Always being compliant with the federal and state debt collection laws.
Education
High School Diploma -
Rex Putnum High School
Milwaukie, OR06-2002
Skills
- Payment arrangement and debt negotiation
- Credit analysis and financial counseling
- Strong communication skills
- Attention to detail
- Time management
- Empathy and resilience
Timeline
Credit Card Collection Agent
Columbia Collection Service Inc.
03.2021 - 08.2024
High School Diploma -
Rex Putnum High School
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