Patrick Stone
Colorado Springs,CO
Summary
Proven track record in debt negotiation and maintaining compliance, honed at First Source as a Credit Card Collection Agent. Demonstrates assertiveness and patience, achieving client recovery targets. Skilled in call center operations, adept at handling complex customer interactions with professionalism. Expertise in banking regulations and payment arrangements, ensuring high levels of customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Credit Card Collection Agent
First Source
Colorado Springs, CO
02.2024 - Current
- Engaged with customers to understand and address delayed payment reasons.
- Crafted debt repayment strategies aligning with client goals.
- Complied consistently with federal regulations in debt collection.
- Documented progress and outcomes of collection activities.
Customer Service Representative
Charter / Spectrum
Colorado Springs, CO
03.2020 - 02.2023
- Ensured seamless customer experiences by managing diverse inbound interactions effectively.
- Documented customer interactions and transactions for accurate historical records.
- Maintained detailed records of customer interactions and transactions.
- Exhibited exceptional professionalism with challenging customers.
Correctional Officer
Hamilton Correctional Institution
Jasper, Florida
03.2014 - 09.2017
- Monitored prisoner activities and documented disciplinary infractions.
- Ensured compliance with institutional policies to uphold security protocols.
- Managed logistics for inmate appointments across various locations.
- Executed thorough patrols and checks for detection of restricted materials.
Education
Associate of Arts - Criminal Justice
Waycross College
Waycross, GA06-2012
Skills
- Debt negotiation
- Compliance
- Payment arrangement
- Banking regulations
- Assertiveness
- Patience and persistence
- Call center experience
Timeline
Credit Card Collection Agent
First Source
02.2024 - Current
Customer Service Representative
Charter / Spectrum
03.2020 - 02.2023
Correctional Officer
Hamilton Correctional Institution
03.2014 - 09.2017
Associate of Arts - Criminal Justice
Waycross College