Esther Bell
Mount Prospect,IL
Summary
Persuasive telemarketer with background in effectively communicating products and services over the phone. Skilled in customer engagement, handling objections, and closing sales. Demonstrated ability to build rapport quickly, leading to increased customer satisfaction and repeat business. Adapted strategies based on client feedback to improve call scripts, resulting in enhanced communication effectiveness.
Driven Lead Generator with proven skills in identifying potential clients, understanding client needs, and nurturing relationships to positive conversion. Strengths include effective communication, data analysis, and strategic planning. Previous roles demonstrate consistent achievement in boosting company growth through successful lead generation strategies.
Overview
20
20
years of professional experience
Work History
Credit Card Collection Agent
Meduit
Desplaines, Illinois
11.2022 - 09.2024
- Provided detailed explanations of payment options, including interest rates, length of terms, and potential risks.
- Educated customers on how late fees are applied and how those fees can be avoided through timely payments.
- Reviewed customer accounts regularly to identify any changes in contact information or payment status.
- Assisted customers with setting up automatic withdrawal from bank accounts for monthly payments.
- Met daily call volume quotas established by management in order to ensure timely collection efforts.
- Interacted professionally with customers while maintaining a positive attitude throughout conversations.
- Assisted other departments with filing paperwork related to collections activity such as charge-offs or settlements.
- Addressed customer inquiries regarding their accounts via phone, email, or letter correspondence.
- Performed follow-up calls to verify that payments were received as agreed upon during negotiations.
- Adhered strictly to federal regulations governing debt collection activities such as Fair Debt Collection Practices Act.
- Demonstrated ability to work independently while meeting tight deadlines.
Loan Officer
Sail Loans
Desplaines, Illinois
02.2016 - 09.2022
- Verified accuracy of loan documents prior to approval.
- Participated in community events to promote bank's consumer lending services.
- Approved or denied loan applications based on established guidelines.
- Provided customer service support throughout the entire process from application through closing.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Counseled clients on debt management and repayment plans.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Monitored changes in relevant federal regulations related to lending practices.
Lead Generator
SMS
Arlington Heights, Illinois
07.2009 - 11.2015
- Maintained an accurate record of all sales activities in the CRM system.
- Participated in trade shows, conferences, and networking events to generate new business opportunities.
- Collaborated with other departments to ensure successful execution of projects.
- Developed effective scripts for making cold calls, managing conversations, and overcoming objections.
- Identified and qualified potential customers through outbound calling.
- Applied lead generating methods in high number of cold calls per day.
Customer Service Representative
Road Side Protect
Itasca, Illinois
08.2004 - 06.2009
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Bolingbrook High School
Bolingbrook, IL06-1998
Skills
- Skip tracing
- Debt negotiation
- Banking regulations
- Payment arrangement
Timeline
Credit Card Collection Agent
Meduit
11.2022 - 09.2024
Loan Officer
Sail Loans
02.2016 - 09.2022
Lead Generator
SMS
07.2009 - 11.2015
Customer Service Representative
Road Side Protect
08.2004 - 06.2009
High School Diploma -
Bolingbrook High School