RICKY ROBERTSON
Collection Specialist
San Pedro,CA
Summary
Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering 22 years of success in service positions.
Overview
10
10
years of professional experience
Work History
Credit Card Specialist
JPMorgan Chase
Tampa, FL.
08.2019 - 02.2022
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
- Generated reporting to aid leadership with information to determine future credit card goals.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Maintained product details and protocols to comply with contracts and disclosures.
- Improved understanding of financial statements, which helped in assessing risk.
Back End Collection Specialist
Gateway Financial Services
Anaheim, Ca.
07.2014 - 08.2019
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Used skip tracing and other techniques to locate debtors.
- Worked with customer to create debt repayment plan based on current financial condition.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Personal Loan Collection Specialist
Delbert Sevices Corp.
Anaheim, CA.
10.2013 - 07.2014
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Proactively identified solutions for customers experiencing credit issues.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Explained very technical financial information to applicants in easy to understand language.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Personal Loan Collection Specialist
CashCall
Anaheim , CA.
01.2012 - 10.2013
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
Education
Long Beach City College
Skills
- Skip Tracing
- Payment Scheduling
- Financial Documentation
- Negotiation and Resolution
- Attention to Detail
- Credit Extension Negotiation
- Payment Processing
- FDCPA Compliance
- Account Monitoring
- Managing Delinquent Accounts
- Updating Customer Accounts
- Debt Repayment Negotiation
- Training and Teaching
Timeline
Credit Card Specialist
JPMorgan Chase
08.2019 - 02.2022
Back End Collection Specialist
Gateway Financial Services
07.2014 - 08.2019
Personal Loan Collection Specialist
Delbert Sevices Corp.
10.2013 - 07.2014
Personal Loan Collection Specialist
CashCall
01.2012 - 10.2013
Long Beach City College
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