Jessica Million
Apple Valley,CA
Summary
I love to learn , my greatest asset is to provide great customer care and be an asset to the Team. I am always looking for more ways to learn and grow for the greater good of our customers. I pride myself on Time management as it can be the best way to provide quality care.
Overview
8
8
years of professional experience
Work History
Life Insurance Underwriter
Integrity
12.2021 - 01.2023
- Complete Rolling debt
- Helps agents get appointed with carriers
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
Customer Service Supervisor
Burlington Coat Factoy
01.2015 - 03.2020
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- managed over 50 customer calls a day
Education
Bachelor of Arts - Health Administration, Liberal Arts
University of Phoenix
Tempe, AZ06.2024
Skills
- Staff Support
- Customer Relationship Management
- Confidential Records Management
- Time Management
- efficient in Microsoft
- Technology Savy
Timeline
Life Insurance Underwriter
Integrity
12.2021 - 01.2023
Customer Service Supervisor
Burlington Coat Factoy
01.2015 - 03.2020
Bachelor of Arts - Health Administration, Liberal Arts
University of Phoenix