Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Million

Apple Valley,CA

Summary

I love to learn , my greatest asset is to provide great customer care and be an asset to the Team. I am always looking for more ways to learn and grow for the greater good of our customers. I pride myself on Time management as it can be the best way to provide quality care.

Overview

8
8
years of professional experience

Work History

Life Insurance Underwriter

Integrity
12.2021 - 01.2023
  • Complete Rolling debt
  • Helps agents get appointed with carriers
  • Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
  • Evaluated applications to determine insurance coverage and appropriate risk classifications.
  • Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
  • Collaborated with other professionals to develop innovative underwriting solutions.

Customer Service Supervisor

Burlington Coat Factoy
01.2015 - 03.2020
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • managed over 50 customer calls a day

Education

Bachelor of Arts - Health Administration, Liberal Arts

University of Phoenix
Tempe, AZ
06.2024

Skills

  • Staff Support
  • Customer Relationship Management
  • Confidential Records Management
  • Time Management
  • efficient in Microsoft
  • Technology Savy

Timeline

Life Insurance Underwriter

Integrity
12.2021 - 01.2023

Customer Service Supervisor

Burlington Coat Factoy
01.2015 - 03.2020

Bachelor of Arts - Health Administration, Liberal Arts

University of Phoenix

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Jessica Million