Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Mills

Cocoa

Summary

Dynamic customer service professional with extensive experience at LiveOps, specializing in complaint resolution and technical support. Achievements include enhancing order fulfillment processes and consistently delivering exceptional service. Strong collaboration skills and proficiency in data entry contribute to driving efficiency and elevating customer satisfaction. Career aspirations focus on further optimizing customer experiences through innovative solutions.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

LiveOps
Cocoa
01.2020 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Warehouse Associate

Amazon
Cocoa
10.2024 - 04.2025
  • Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
  • Handled hazardous materials safely following prescribed regulations.
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Education

Associate of Arts - General Studies

Eastern Florida State College
Cocoa, FL
06-2008

High School Diploma -

Rocklege High
Rockledge, FL
05-2006

Skills

  • Service excellence
  • Order fulfillment
  • Technical support
  • Complaint resolution
  • Team collaboration
  • Data entry

Timeline

Warehouse Associate

Amazon
10.2024 - 04.2025

Customer Service Representative

LiveOps
01.2020 - Current

Associate of Arts - General Studies

Eastern Florida State College

High School Diploma -

Rocklege High
Jessica Mills