Jessica Milton
Aurora,CO
Summary
Customer Experience Representative at Gates Corporation with strong expertise in SAP C4C and effective communication skills. Achieved high customer satisfaction ratings and resolved issues promptly. Demonstrated success in billing audits and compliance, improving operational accuracy and building robust client relationships. Dedicated to providing exceptional service and support.
Overview
11
11
years of professional experience
Work History
Customer Experience Representative
Gates Corporation
Denver, CO
08.2024 - Current
- Served as primary contact for key clients, resolving pricing, scheduling, and shipping issues.
- Managed customer accounts and portals, ensuring timely updates and issue resolution.
- Handled high-volume emails and calls, achieving first-contact resolution and strong satisfaction.
- Utilized SAP C4C and Genesys systems to manage tickets, orders, and escalations.
- Recognized for exceeding customer experience metrics in response time and issue resolution.
Utilities Billing Specialist
Englewood Water Department
Englewood, CO
05.2024 - 07.2024
- Processed and reconciled billing for 35,000+ annual sewer accounts and 11,000 monthly utility accounts.
- Reviewed accounts for accuracy and completeness; investigated and resolved billing discrepancies.
- Assisted with payment posting, reconciliations, and misapplied payment corrections.
- Handled customer billing inquiries, coordinated service orders, and ensured continuity of services.
- Supported collections, special assessments, and account adjustments.
Front Office Administrative Assistant
Open and Affordable Dental
Denver, CO
02.2021 - 10.2021
- Verified insurance coverage, calculated patient responsibility, and reconciled daily deposits.
- Managed scheduling, billing inquiries, and insurance verification for dental patients.
- Assisted with accounting audits, reconciliations, and payment processing.
Title Clerk
iLending Direct
Denver, CO
03.2021 - 06.2021
- Processed title and loan documents across multiple states, ensuring compliance with regulations.
- Audited files for accuracy and completeness; managed document submissions to DMV.
- Supported reconciliation of loan-related records and coordinated with finance/accounting teams.
Credit Senior Specialist
Nordstrom
Centennial, CO
01.2015 - 01.2018
- Processed and maintained sensitive client account information.
- Managed account adjustments, billing corrections, and payment applications.
- Awarded Best Overall Customer Service Experience and recognized as a Top Rewards Earner.
Education
Bachelor of Science - Management
Metropolitan State University of Denver
12-2012
Skills
- Medical and Medicaid billing
- Accounts receivable management
- Payment reconciliation
- Claims processing
- Denial and appeals management
- Customer and provider communication
- Billing audits and compliance
- Data entry and accuracy
- SAP C4C proficiency
- Genesys expertise
- MS Office Suite skills
- HB1 knowledge
- Point of Sale systems
- Windows operating systems
- Bloomberg terminal experience
- Centerpiece software proficiency
Timeline
Customer Experience Representative
Gates Corporation
08.2024 - Current
Utilities Billing Specialist
Englewood Water Department
05.2024 - 07.2024
Title Clerk
iLending Direct
03.2021 - 06.2021
Front Office Administrative Assistant
Open and Affordable Dental
02.2021 - 10.2021
Credit Senior Specialist
Nordstrom
01.2015 - 01.2018
Bachelor of Science - Management
Metropolitan State University of Denver