JESSICA MIRAMONTES HERRERA
Las Vegas,NV
Summary
Customer-focused and safety-minded professional with experience in retail, hospitality, and safety and security operations. Skilled in high-volume environments, responding professionally to incidents and employee concerns, and communicating effectively with customers and teams. Bilingual in English and Spanish with strong communication, adaptability, problem-solving, teamwork, and attention to detail.
Overview
4
4
years of professional experience
Work History
SAFETY & SECURITY
ALO YOGA/BELLA CANVAS
02.2026 - Current
- Monitored warehouse operations to maintain safety, security, and compliance with company policies and procedures.
- Monitored daily warehouse activity, investigated safety concerns, and documented incidents to ensure safety protocols were followed.
- Responded professionally to incidents, emergencies, and employee concerns while following company protocols.
- Inputted and maintained accurate records in Microsoft Excel and Word, including incident reports, parking violations, theft documentation, and daily operational logs to support safety and compliance.
- Provided administrative and clerical support through data entry, filing, and creating SOPs to streamline operational processes.
BEAUTY ADVISOR
ULTA BEAUTY
05.2025 - Current
- Delivered personalized beauty recommendations and exceptional customer service, enhancing customer satisfaction in high-volume retail environment.
- Build strong customer relationships through product knowledge and communication skills.
- Maintain visual merchandising standards and organized product displays.
- Built strong customer relationships through effective product knowledge and communication, fostering customer loyalty.
TRANSPORTATION DISPATCHER
WESTGATE RESORT
04.2024 - 09.2024
- Coordinated transportation schedules for executives and entertainment staff, optimizing communication through phone and email.
- Assigned and communicated detailed driving instructions, ensuring timely service for all clients.
- Maintained operational records, route updates, and scheduling data.
- Supported daily transportation operations in fast-paced hospitality setting, contributing to seamless guest experiences.
TOUR DESK AGENT
WESTGATE RESORT
01.2023 - 02.2024
- Assisted guests with bookings, inquiries, and check-in procedures, enhancing overall guest satisfaction through professional customer service.
- Maintained accurate documentation and updated records in Excel and internal systems to support operational efficiency.
- Resolved guest concerns promptly and efficiently, contributing to positive guest experiences and satisfaction.
BARISTA
DUTCH BROS
08.2022 - 04.2023
- Delivered fast, friendly customer service in high-volume environment, enhancing customer experience.
- Operated POS systems, prepared beverages, managed inventory, and ensured store cleanliness to support smooth operations.
- Fostered positive customer relationships to drive repeat business and increase customer satisfaction.
Education
High School Diploma -
ACCELERATION ACADEMY
CERTIFIED PROFESSIONAL MAKEUP ARTIST -
GLAM SOPHISTICATED MAKEUP ACADEMY
Skills
- Customer Service & Client Relations
- Organization & Time Management
- Bilingual (English/Spanish)
- Problem-Solving & Team Collaboration
- Data Entry & Record Management
- Email & Phone Communication
- Sales & Product Knowledge
- Leadership
- POS Systems & Cash Handling
- Microsoft Excel
Timeline
SAFETY & SECURITY
ALO YOGA/BELLA CANVAS
02.2026 - Current
BEAUTY ADVISOR
ULTA BEAUTY
05.2025 - Current
TRANSPORTATION DISPATCHER
WESTGATE RESORT
04.2024 - 09.2024
TOUR DESK AGENT
WESTGATE RESORT
01.2023 - 02.2024
BARISTA
DUTCH BROS
08.2022 - 04.2023
High School Diploma -
ACCELERATION ACADEMY
CERTIFIED PROFESSIONAL MAKEUP ARTIST -
GLAM SOPHISTICATED MAKEUP ACADEMY