Jessica Mitchell
Birmingham,AL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Professional
T-Mobile
Birmingham, Alabama
08.2017 - Current
- Work from home customer service professional with third party company Arise
- Taking customers order while placing them into system
- Helping to resolve customers issues pertaining to online accounts, email, and helping to reset passwords
- Searching products online for customers to purchase
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Assisted customers by answering questions and responding to inquiries.
Food Deliverer
DoorDash
Birmingham, Alabama
12.2022 - Current
- Displayed professionalism under pressure by managing challenging situations calmly and effectively during busy periods or inclement weather conditions.
- Utilized GPS technology effectively to optimize routes and minimize travel time between destinations.
- Maintained excellent communication with restaurant staff, ensuring accuracy in order pickups.
- Kept accurate records of completed deliveries for timely reimbursement of expenses incurred on the job.
- Enhanced customer satisfaction by delivering food orders promptly and accurately.
- Adhered to all company policies for responsible driving practices, maintaining a clean driving record throughout employment tenure.
- Navigated complex traffic conditions with ease, resulting in quicker deliveries and happy customers.
Field Manager
Refund Republic/Nu Republic LLC
08.2015 - 04.2018
- Run hiring ads via Indeed, Craigslist, Monster, or other local sites to post job ads
- Set up interviews to assess the applicant's skill set, hire, and train new hires
- Collect intake paperwork
- Establish a designated meeting space for team
- Oversee tax preparers
Financial Service Specialist
Refund Republic/Nu Republic LLC
12.2015 - 04.2016
- Prepared or assisted in preparing simple to complex tax returns for individuals or small businesses
- Furnished taxpayers with sufficient information and advice to ensure correct tax form completion
- Consulted tax law handbooks or bulletins to determine procedures for preparation of atypical returns
- Interview clients to obtain additional information on taxable income and deductible expenses and allowances
Sales Representative
TAXAMIZE ACCOUNTING LLC
12.2014 - 04.2015
- Contact prospective customers to present information and explain available services
- Prepared forms or agreements to complete sales
- Make presentations on financial services to groups to attract new clients
Financial Service Specialist
TAXAMIZE ACCOUNTING LLC
12.2014 - 04.2015
- Prepared or assisted in preparing simple to complex tax returns for individuals or small businesses
- Interview clients to obtain additional information on taxable income and deductible expenses and allowances
Education
Associate Of Applied Business - Business Management
Lawson State Community College
Birmingham, ALSkills
- Customer service excellence
- Payment processing
- De-escalation techniques
- Active listening
- Relationship building
- Data entry
- Technical support
- Customer service
- Problem-solving
- Time management
- Team collaboration
- Verbal and written communication
- Scheduling
- Building rapport
- Order processing
Timeline
Food Deliverer
DoorDash
12.2022 - Current
Customer Service Professional
T-Mobile
08.2017 - Current
Financial Service Specialist
Refund Republic/Nu Republic LLC
12.2015 - 04.2016
Field Manager
Refund Republic/Nu Republic LLC
08.2015 - 04.2018
Sales Representative
TAXAMIZE ACCOUNTING LLC
12.2014 - 04.2015
Financial Service Specialist
TAXAMIZE ACCOUNTING LLC
12.2014 - 04.2015
Associate Of Applied Business - Business Management
Lawson State Community College
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