Jessica M McCabe
Denver,Colorado
Summary
Detail-oriented Customer Service Professional experienced in delivery and order fulfillment within high-volume environments. Achieved operational efficiency by managing guest relations, resolving complaints, and training staff while ensuring compliance with food safety protocols. Delivered timely and accurate orders, enhancing service quality and supporting seamless operations.
Overview
24
24
years of professional experience
Work History
Delivery Driver
Omnicare
Golden, USA
12.2025 - Current
- Ensured timely and accurate delivery of medications to various locations.
- Delivered pharmaceuticals to healthcare facilities following strict safety protocols.
- Maintained vehicle cleanliness and performed regular maintenance checks.
Host/FOH Team Leader/Bookkeeper
The Fifth String Restaurant
Denver, USA
08.2020 - 04.2024
- Delivered consistently positive experiences to guests by directly handling escalated issues and training staff to serve customers' needs.
- Resolved guest complaints through effective communication and problem-solving techniques.
- Facilitated staff meetings to implement new policies and address operational deficiencies.
- Oversaw opening and closing procedures to ensure compliance with restaurant standards.
- Answered phone calls to take reservations and address guest questions and concerns.
- Executed opening and closing procedures to maintain operational efficiency.
Catering Delivery Driver
Masterpiece Deli/ Culture Meat and Cheese Shop
Denver, USA
09.2018 - 03.2020
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Verified delivery addresses for accuracy before dispatching packages. and verified correct package delivery.
- Managed logistics for various deliveries while delivering goods within specified time frames.
Line Cook
Lucky Strike Lanes
Miami Beach, USA
09.2004 - 10.2006
- Collaborated with team members to ensure timely service during peak hours.
- Trained new kitchen staff on food preparation techniques and safety protocols.
- Prepared menu items following established recipes and presentation standards.
Line Cook
Wynkoop Brewery
Denver, USA
08.2002 - 06.2004
- Executed customer orders efficiently in a busy kitchen environment. to meet demand in a fast-paced environment.
- Provided every customer with visually-appealing food by cooking and plating dishes correctly.
- Minimized risk of food contamination by keeping preparation and serving areas clean and sanitized.
- Worked quickly and flexibly to keep up with high volume of food orders per shift.
- Adhered to local health department regulations regarding food handling practices and sanitation standards.
- Communicated effectively with co-workers to ensure timely delivery of orders.
- Resolved customer delivery issues by answering questions and providing solutions.
- Applied problem-solving techniques to address unexpected delivery challenges.
Education
Culinary Arts -
Johnson & Wales University
DenverSkills
- Delivery accuracy
- Route optimization
- Route planning
- Regulatory compliance
- Food safety compliance
- Guest Relations
- Staff Management
- Team coordination
- Reservation management
- Expense tracking
Timeline
Delivery Driver
Omnicare
12.2025 - Current
Host/FOH Team Leader/Bookkeeper
The Fifth String Restaurant
08.2020 - 04.2024
Catering Delivery Driver
Masterpiece Deli/ Culture Meat and Cheese Shop
09.2018 - 03.2020
Line Cook
Lucky Strike Lanes
09.2004 - 10.2006
Line Cook
Wynkoop Brewery
08.2002 - 06.2004
Culinary Arts -
Johnson & Wales University