Jessica Moffitt
Summary
As a self-motivated Lead Customer Service Representative, I have a proven track record of effectively multitasking numerous requests. I possess excellent research, communication, and problem-solving abilities, which enable me to address diverse customer needs with professionalism and efficiency. Furthermore, I am driven to boost productivity through my top-notch analytical and management capabilities.
Overview
13
13
years of professional experience
Work History
Customer Service Lead
Bellboy Corporation
Golden Valley, MN
03.2022 - Current
- Managed customer inquiries and complaints professionally.
- Provided excellent customer service by sharing comprehensive and accurate information about products and policies.
- Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.
- Consulted with customers regarding needs and addressed concerns.
- Processed claims filed by customers for missing or damaged products.
- Assisted in the management of Accounts Payable.
- Managed routing of trucks.
Bartender
Up The Creek Bar
Silver Creek, MN
06.2016 - Current
- Greeted customers with exceptional service.
- Prepared beverages based on recipe standards.
- Maintained cleanliness and hygiene standards of the bar area, glassware, utensils, and equipment.
- Achieved accurate and efficient processing of payments through the POS system.
- Assisted in setting up the bar for the service shift.
- Tracked and promptly communicated customer orders to kitchen staff.
- Restocked supplies during opening and closing duties.
- Enforced state regulations on responsible alcohol service.
- Ensured the accuracy of funds received by managing the cash drawer at the end of each shift.
- Operated cash register and Point of Sale (POS) system, ensuring accurate transactions and providing correct change for cash purchases.
- Verified guest identification to ensure compliance with age requirements for alcohol purchase.
Store Manager
Amoco
Brooklyn Park, MN
01.2021 - 03.2022
- Enhanced team performance through mentoring, coaching, and training activities.
- Managed and updated employee attendance, payroll information, and vacation requests.
- Assessed team members' skill sets and delegated tasks to maximize efficiency.
- Achieved full compliance with all relevant laws, regulations, and industry standards.
- Negotiated vendor contracts to improve relationships and ensure on-time delivery of goods and services.
- Efficiently scheduled interviews for prospective employees.
- Managed daily operations to ensure efficiency and maintain high-quality standards.
- Promptly addressed and resolved customer issues to uphold a positive brand image.
- Delegated work, establishing priorities and goals for staff.
- Performed bank drops.
- Managed inventory regularly to ensure proper stock levels and eliminate shortages.
- Reconciled invoices
- Performed daily accounting tasks
Shift Lead/Office Assistant
Monticello VFW
Monticello, MN
10.2011 - 12.2019
- Managed payroll operations and kept detailed records.
- Managed and optimized ordering and receiving procedures for enhanced inventory precision.
- Provided guidance and support to other team members as needed.
- Performed opening and closing procedures, such as setting alarm systems and counting money.
- Managed and reconciled register tills.
- Performed bartending responsibilities.
- Scheduled staff shifts, considering peak times and individual availability.
Education
Associate of Arts -
Anoka Ramsey Community College
Coon Rapids05-2017
Bachelor of Science - Accounting
Southern New Hampshire University
Hooksett, NHSkills
- Customer service excellence
- Status Updates
- Customer support
- Order Management
- Research and analysis
- Payment Processing
- Cash Handling
- Email Etiquette
- Account Management
- Administrative duties
- CRM Software
Timeline
Customer Service Lead
Bellboy Corporation
03.2022 - Current
Store Manager
Amoco
01.2021 - 03.2022
Bartender
Up The Creek Bar
06.2016 - Current
Shift Lead/Office Assistant
Monticello VFW
10.2011 - 12.2019
Associate of Arts -
Anoka Ramsey Community College
Bachelor of Science - Accounting
Southern New Hampshire University
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