Jessica Mohr
Eau Claire
Summary
Results-driven professional with over 10 years in client support and account management. Proficient in CRM systems and skilled in multitasking, driving improvements in service processes to elevate customer satisfaction and retention.
Overview
16
16
years of professional experience
Work History
Client Support Specialist
Always Answer
Eau Claire
02.2021 - Current
- Delivered exceptional client support through effective communication and active listening.
- Increased customer satisfaction ratings by resolving issues quickly and suggesting effective solutions.
- Collaborated with team members to resolve complex client issues, improving response time and client satisfaction.
- Maintained detailed documentation of client interactions, supporting process improvement initiatives and knowledge sharing.
- Analyzed client feedback to recommend enhancements in service processes and policies, contributing to overall service quality.
- Analyzed client feedback to recommend enhancements in service processes and policies.
- Developed strategies to improve efficiency of client support operations.
- Updated customer account information to ensure accuracy.
- Account Manager to 400+ accounts and assisting other co-workers with account management.
Client Support Specialist
My Receptionist
Eau Claire
02.2010 - 02.2021
- Resolve problems and answer questions via email, phone and online
- Resolved billing questions and issues, ensuring client satisfaction and clarity.
- Schedule new client Orientation calls, provide feedback and suggestions for account settings and program accounts.
- Coordinated client retention efforts through regular follow-up communication and engagement strategies.
- Work closely with clients to seek ways to enhance their service.
- Help coach clients on the way they can more efficiently run and manage their business.
- Promoted new services and company updates through targeted communication channels and client outreach.
- Assist with quality assurance process to include write-ups and coaching.
Education
High School Diploma -
Altoona High School
Altoona01-2001
Skills
- Client onboarding
- Account management
- Customer service
- CRM expertise
- Billing resolution
- Task prioritization
- Attention to detail
- Working under pressure
Timeline
Client Support Specialist
Always Answer
02.2021 - Current
Client Support Specialist
My Receptionist
02.2010 - 02.2021
High School Diploma -
Altoona High School