Jessica Molina
Riverdale,CA
Summary
Dynamic Supervisor at UPS with a proven track record in training, enhancing team productivity by implementing efficient workflows. Skilled in conflict resolution and analytical thinking, I foster a collaborative environment that drives operational excellence and employee engagement. Committed to safety and continuous improvement, I elevate service quality through effective leadership.
Overview
5
5
years of professional experience
Work History
Supervisor
UPS
09.2020 - Current
- Supervised daily operations, ensuring compliance with safety and operational standards.
- Trained new employees on company policies and procedures to enhance team performance.
- Monitored workflow efficiency, identifying areas for process improvement to optimize productivity.
- Coordinated schedules and assignments to meet delivery deadlines effectively.
- Implemented training sessions that improved employee knowledge of equipment usage and safety protocols.
- Led team meetings to discuss performance metrics, fostering a collaborative work environment.
- Analyzed operational data to drive informed decisions and enhance service quality.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, COHigh School Diploma - Science Education
Central Learning Alternative School Site
Fresno, CA05.2010
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Analytical thinking
- Staff discipline
- Staff development
- Team building
- Conflict resolution
- Coaching and mentoring
- Problem-solving
- Multitasking Abilities
- Time management
- Effective communication
- Adaptability and flexibility
- Active listening
- Professionalism
- Interpersonal skills
- Self motivation
- Reliability
- Team collaboration
- Professional demeanor
- Analytical skills
- Team leadership
- Teamwork
Accomplishments
Second year at UPS became a "Method Master" and was added to the UPS hall of fame.
Timeline
Supervisor
UPS
09.2020 - Current
Bachelor of Science - Business Administration
Colorado Technical University
High School Diploma - Science Education
Central Learning Alternative School Site