Desired Job Title
PCA Personal Care AssistantServerGeneral ManagerFront Desk ReceptionistWork Type
Full TimeLocation Preference
On-SiteLocation: Oklahoma City, OK
Open to relocation: Yes
Open To Work
Jessica Monroe
Fort Smith,AR
Work Preference
Summary
Dynamic and dependable professional recognized for a robust work ethic and commitment to achieving consistent results in high pressure environments. Extensive experience demonstrates exceptional multitasking abilities, reliability, and a strong focus on customer service, ensuring effective interactions with diverse clientele. Proven interpersonal skills, including leadership and effective communication, foster team collaboration and drive overall success for the company. Open to relocation opportunities that promote career advancement and expand professional impact in new markets.
Overview
1
1
Certification
9
9
years of professional experience
Work History
PCA Personal Care Assistant
Home Instead Senior Care
03.2024 - Current
- Acknowledged as "Rookie of the Month" in May 2024 for superior patient care, timely responses, and steadfast compassion and reliability.
- Assisting with daily activities such as bathing, dressing, grooming, and medication management.
- Providing personalized care and assistance to patients, ensuring their comfort and well-being.
- Maintaining a clean and safe environment for patients by regularly sanitizing equipment and living areas.
- Supporting patients in mobility exercises, transfers, and ambulation to promote physical health.
- Managing meal preparation according to dietary restrictions and assisted with feeding when necessary.
- Offering emotional support and companionship to patients to improve quality of life during difficult times or periods of isolation.
- Adhering strictly to HIPAA regulations regarding patient confidentiality.
General Manager
Pizza Hut
10.2020 - 06.2023
- I started as a driver, and in three short months was then promoted to shift lead, and additionally promoted to General Manager of the Fort Smith Rogers Avenue location. My main duties included (but not limited to)
- Curating schedules ensuring every employee was reaching desired hours.
- Hiring and interviewing potential new hire staff.
- Maintaining and driving sales as well as the store budgeting.
- Promptly attending meetings and striving to meet our mission statement.
- Assisting surrounding stores and General Managers with stock and staffing needs.
Front Desk Receptionist
Gary A. Monroe & associates
05.2017 - 09.2020
- Efficiently handled all incoming and outgoing mail, packages, and deliveries.
- Maintained cleanliness and organization of the front desk area at all times.
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively.
- Prepared meeting rooms prior to client visits ensuring they were clean, well-stocked, and properly set up.
Server
Buffalo Wild Wings
06.2023 - 06.2024
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service.
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures.
- Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times.
- Conducted training for new hire staff, emphasizing mastery of menu policies and procedures along with superior guest service techniques.
Education
High school diploma -
Southside High School
Fort Smith, AR05-2020
Skills
- Windows
- Customer support
- Accounting
- Profit & Loss
- Microsoft 365
- Management
- Interviewing
- Recruiting
- Patient care
- Home & community care experience
- Sales Management
- Operations Management
- Leadership
- 10 key typing
- Labor Cost Analysis
Certification
- Servsafe Administration/Proctor May 2021 to Present
- CPR Certification
- Driver's License
Languages
English
Timeline
PCA Personal Care Assistant
Home Instead Senior Care
03.2024 - Current
Server
Buffalo Wild Wings
06.2023 - 06.2024
General Manager
Pizza Hut
10.2020 - 06.2023
Front Desk Receptionist
Gary A. Monroe & associates
05.2017 - 09.2020
High school diploma -
Southside High School
Additional Information
Authorized to work in the US for any employer