Jessica Montero
San Antonio,TX
Summary
I am a personable and dedicated team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Remote Retention Agent
Ibex Global
05.2023 - Current
- Recording and responding to customer complaints and requests. Developing strategies to retain customers. Creating customized offers for customers. Accepting payments and assisting with setting up auto pay. Scheduling appointments for technician visits to customers homes.
Blind Specialist
Lowes Home Improvement
05.2023 - 03.2024
- Identified customer needs promptly and efficiently. Identified areas for improvement, narrowing focus for decision makers in making necessary changes to their homes. Ensured accurate measurements and precise cutting of blinds and shades for customer satisfaction. Scheduled appointments for installation.
Care Provider
IHSS (In Home Supportive Services)
01.2019 - 03.2024
- Provided companionship and emotional support to elderly clients. Maintained a clean and safe environment for clients in their homes. Transported clients to their medical appointments and social events. Monitored medications and scheduled doctor appointments. Managed clients finances, including paying bills and tracking expenses.
Supervisor/ Inside sales Representative
Northwest Exteriors
01.2021 - 04.2023
- Directed and supervised team of 15 employees in daily operations. Tracked progress on projects and provided timely feedback to staff members. Resolved customer complaints in a timely manner while ensuring customer satisfaction. Collaborated with other departments to coordinate workflow progress between teams. Maintained strong professional relationships with current and past customers to ensure their home improvement needs and wants were fulfilled.
Night Shift Supervisor
Dollar General Market
09.2017 - 01.2019
- Ensured compliance with safety regulations, company policies and procedures. Monitored employee attendance, tardiness and overtime hours. Supervised daily activities for employees to ensure proper execution of tasks. Coordinated with day shift supervisor regarding any unfinished tasks or problems that may arise during night shift. Performed opening and closing procedures by setting up registers and arranged products to keep facility operations-ready. Addressed customer concerns and questions to ensure positive experiences.
Education
Graduate - undefined
Sanger Adult School
Sanger, CA01.2022
Skills
- Customer service
- Computer literacy
- Inbound & outbound calling
- Product sales
- Proficient typing skills
- Appointment scheduling
- Paperwork processing
- Medication administrating
Timeline
Remote Retention Agent
Ibex Global
05.2023 - Current
Blind Specialist
Lowes Home Improvement
05.2023 - 03.2024
Supervisor/ Inside sales Representative
Northwest Exteriors
01.2021 - 04.2023
Care Provider
IHSS (In Home Supportive Services)
01.2019 - 03.2024
Night Shift Supervisor
Dollar General Market
09.2017 - 01.2019
Graduate - undefined
Sanger Adult School