JESSICA MONTGOMERY
Brooklyn
Summary
Results-driven Client Advisor with expertise in client relationship management and business development. Recognized as a leading associate in leather goods and a top performer in Les Ex. Excel in communication and conflict resolution, building strong client connections. Focused on driving sales growth and improving client retention strategies while consistently exceeding targets in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Client Advisor
Louis Vuitton Americas, Saks Fifth Avenue
05.2022 - Current
- Organized and facilitated daily meetings with management to strategize on new product launches.
- Created category sales competitions to drive engagement and increase sales for new launches in pre-orders.
- Implemented category sales competitions aimed at significantly elevating business results in new launch pre-orders.
- Achieved sixth position at Louis Vuitton America by selling one of the iconic bags that is vital to the brand's heritage.
- Ranked among top five sales associates in store in Les Ex category due to exceptional sales performance.
- Proactively developed and managed relationships with VIC, prestige, consignment, maintaining high service standards.
- Successfully converted walk-in clientele to high-end purchasers from entry-level categories.
- Developed strong client connections through dedication to fostering relationships, consistent product outreach, active listening to the client's needs, and empathetic concern resolution.
Sales Associate
CB2
09.2021 - 04.2022
- Trained new staff on company policies, product details, and sales techniques for seamless onboarding.
- Achieved monthly sales targets by implementing effective strategies and maintaining extensive product knowledge.
- Built strong customer relationships through a clienteling approach, encouraging repeat business.
- Enhanced store revenue by consistently exceeding personal sales targets via engagement and product expertise.
- Developed comprehensive product knowledge to facilitate upselling and cross-selling opportunities.
- Resolved customer challenges by providing tailored product recommendations based on individual needs.
- Participated in visual merchandising to create appealing displays that drove customer interest.
- Volunteered for additional shifts during peak periods to support staffing needs.
Front Desk Receptionist
Syracuse University, College of Engineering
08.2019 - 08.2021
- Greeted visitors to establish exceptional first impressions during check-in.
- Created graphic design publications for campus events, enhancing advertising efforts.
- Managed high-volume phone calls, directing inquiries to relevant personnel.
- Maintained an organized front office to uphold professionalism.
- Scheduled, coordinated, and confirmed appointments and meetings efficiently.
- Supported administrative tasks, including filing and data entry, to boost productivity.
Administrative Resident Director
Syracuse University, Office of Resident Life
11.2018 - 08.2019
- Enhanced team collaboration through effective utilization of project management tools for streamlined communication and task tracking.
- Expanded department's social media presence and marketing materials for increased visibility.
- Conducted regular reviews of policies and procedures to identify improvement opportunities and boost efficiency.
- Coordinated scheduling, venue booking, material preparation, and communication for various events and meetings.
- Performed routine facility inspections to identify hazards and ensure compliance with residential regulations.
- Implemented improvements based on inspection findings to enhance safety for staff and residents.
Administrative Assistant
Florida State University, College of Business
10.2017 - 06.2018
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing essential documents.
- Managed multi-line phone system, routing calls and delivering messages to staff while greeting visitors.
- Delivered excellent customer service by promptly responding to student inquiries and effectively addressing concerns.
- Ensured accurate record-keeping via diligent data entry and management of vital department databases.
- Coordinated logistics and catering for department events, fostering team cohesion among over 100 participants.
- Negotiated with vendors to reduce costs for department events through effective contract management.
- Fostered professional relationships with department deans, chairs, staff, and students.
- Maintained confidentiality of sensitive information through strict adherence to privacy policies and secure filing systems.
Education
Professional Studies Diploma - Opera Performance
The New School, Mannes School of Music
New York, NY05-2023
Master of Arts - Voice Performance And Voice Pedagogy
Syracuse University Setnor School of Music
Syracuse, NY07-2022
Bachelor of Arts - Liberal Arts
Florida State University, College of Music
Tallahassee, FL04-2016
Skills
- Client loyalty and retention
- Business development strategies
- Strategic planning and execution
- Conflict resolution techniques
- Effective communication skills
- Active listening
Affiliations
- LEAD: LVMH Employees of African Descent
- Sigma Alpha Iota International Music Fraternity
Timeline
Client Advisor
Louis Vuitton Americas, Saks Fifth Avenue
05.2022 - Current
Sales Associate
CB2
09.2021 - 04.2022
Front Desk Receptionist
Syracuse University, College of Engineering
08.2019 - 08.2021
Administrative Resident Director
Syracuse University, Office of Resident Life
11.2018 - 08.2019
Administrative Assistant
Florida State University, College of Business
10.2017 - 06.2018
Professional Studies Diploma - Opera Performance
The New School, Mannes School of Music
Master of Arts - Voice Performance And Voice Pedagogy
Syracuse University Setnor School of Music
Bachelor of Arts - Liberal Arts
Florida State University, College of Music