Jessica Moody
San Francisco,CA
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
14
14
years of professional experience
Work History
Lead Ops Specialist/Client Account Manager
Hungry Inc Marketplace
06.2022 - Current
- Implemented process improvements, reducing response times and increasing customer satisfaction rates.
- Analyzed customer feedback to identify trends and develop strategic action plans.
- Collaborated with cross-functional teams to streamline communication and enhance overall service delivery.
- Directed customer service operations, ensuring timely resolution of inquiries and complaints.
- Developed training programs to enhance staff skills and improve service quality.
Day Care Assistant
Puddle Jumpers WorkShop
02.2022 - 01.2023
- Supported long-term strategic growth and development of Co-Op. Manage priorities of the Organization. Resolve Conflicts or Situations within Co-Op. Interview new families and assist with onboarding. Promoted organization through event management and social media engagement. Assisted teacher in care, supervision, and education of children.
- Supported marketing initiatives as Vice Chair.
- Assisted in developing and implementing daily activity plans for children.
- Supported lead educators in managing classroom environments and ensuring safety standards.
- Facilitated communication between parents and staff regarding children's progress and needs.
Student Intern
Homeless At-Risk Transitional Students Program
San Francisco, CA
01.2022 - 06.2022
- Served students experiencing housing insecurity by providing resources, academic and social support, and referrals, improving access to computer lab, on-site showers, shelters, food pantry, and clothes closet.
- Facilitated weekly Virtual Help Counter, attended training seminars, and developed plans to enhance community service.
- Assisted in case management for at-risk students, facilitating access to essential resources and services.
- Collaborated with educational staff to develop individualized support plans for students experiencing homelessness.
- Conducted outreach activities to engage and inform homeless youth about available programs and services.
Catering Manager
Specialty's Bakery
San Francisco, CA
01.2016 - 01.2019
- Ensured food safety and sanitation compliance, managed employee break schedules, and trained new hires for effective service delivery.
- Managed safe access and cash handling procedures.
- Tracked store waste, logged weekly inventory, and ordered supplies.
Pharmacy Clerk
Walgreens
San Francisco, CA
01.2013 - 01.2016
- Welcomed customers at the entrance of the store., cash transactions, Prescription data entry, Tracked filled prescription inventory, and managed all personal profiles of patients.
- Communicated with doctors and nurses about switching customers to a generic that would be covered by their insurance and worked with patients' insurance for a preauthorization to get medications covered.Had the highest rated customer service surveys done by customers.
- Processed prescription orders accurately and efficiently, ensuring patient safety and compliance with regulations.
- Assisted pharmacists in medication dispensing and provided excellent customer service to enhance patient satisfaction.
- Maintained inventory levels by organizing stock and conducting regular audits of medications and supplies.
Education
Community Health Worker Program Certificate -
City College of San Francisco
Half Moon Bay05-2022
High School Diploma - undefined
Terra Nova High School
Half Moon Bay01-2009
Skills
- Client-centered care
- Operational Strategy Development
- Customer relations
- Expert problem solving
- Analytical thinking
- Data analysis
- CPR Certified
- Client Engagement Strategies
AWARDS & ACCOMPLISHMENTS
8 time Employee of the month, Multi Award winner for Least Defects in SF region
Timeline
Lead Ops Specialist/Client Account Manager
Hungry Inc Marketplace
06.2022 - Current
Day Care Assistant
Puddle Jumpers WorkShop
02.2022 - 01.2023
Student Intern
Homeless At-Risk Transitional Students Program
01.2022 - 06.2022
Catering Manager
Specialty's Bakery
01.2016 - 01.2019
Pharmacy Clerk
Walgreens
01.2013 - 01.2016
High School Diploma - undefined
Terra Nova High School
Community Health Worker Program Certificate -
City College of San Francisco