Aazjanaya Lee
Los Angeles,CA
Summary
Dedicated client support professional with hands on experience assisting clients based on individualized needs. Strong communicator who works well in team environments and adapts easily to fast-paced settings. Dependable, compassionate, and committed to providing high quality support while maintaining professionalism and meeting expectations.
Overview
12
12
years of professional experience
Work History
Client Assistant
Pch Treatment Center
Los Angeles, CA
04.2024 - 02.2026
- Performed client centered tasks based on shift needs, including transporting clients to medical appointments, community activities, and other scheduled engagements while ensuring safety and comfort.
- Prepared and delivered concise reports on client activity, contributing to informed decision making by management.
- Provided exceptional support to colleagues during peak periods, helping maintain a positive work environment under pressure.
- Offered compassionate support to clients by actively listening, providing reassurance, and promoting a calm and supportive environment
Manager
Hey Sunshine Kithen
Culver City, CA
07.2023 - 03.2024
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Comply with nutrition and sanitation regulations and safety standards.
- Preparing food in a timely manner and taking pride and care with products created in house.
- Assist with inventory control, product stocking, rotation and waste management.
Barista
Starbucks
Venice, CA
11.2021 - 09.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Supported highest standards of conduct and service to support company reputation.
- Enthusiastically engaged customers during busy periods to keep mood positive and fun.
- Designed and printed menus, recipes and promotion and offers.
- Addressed and resolved customer concerns by implementing the "LATTE" method to maintain brand loyalty.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
Cashier
Dunkin
Medford, MA
10.2018 - 12.2020
- Prepped the donuts and also preparing the coffee.
- Balanced register at the end of the shift.
- Focused on promoting companies' culture, values, and missions aimed elevating brands' reputation.
- Performed a multitude of tasks and perform food production duties or serve customers at the cash register.
- Kept customer and food preparation areas cleaned and well organized for maximum efficiency.
Cashier
Market Basket
Somerville, MA
05.2014 - 11.2017
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
- Operated cash register efficiently and accurately during checkout process.
Education
Associate of Science - Criminal Justice
Bunker Hill Community College
Charlestown, MA05-2023
Skills
- Client-centered care
- Emotional support and active listening
- Strong communication skills
- Assistance with daily activities (ADLs)
- Monitoring client well-being
- Reliability and accountability
Timeline
Client Assistant
Pch Treatment Center
04.2024 - 02.2026
Manager
Hey Sunshine Kithen
07.2023 - 03.2024
Barista
Starbucks
11.2021 - 09.2022
Cashier
Dunkin
10.2018 - 12.2020
Cashier
Market Basket
05.2014 - 11.2017
Associate of Science - Criminal Justice
Bunker Hill Community College