Jen Miilu
Mesa,AZ
Summary
Licensed Massage Therapist and Phoenix College Therapeutic Massage Program graduate skilled in Swedish and deep tissue massage, client assessment, and spa etiquette. Combines a strong hospitality and customer service background to enhance client health and well-being, ensuring high-quality therapeutic experiences.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Massage Therapy Program Teaching Assistant
Phoenix College
Phoenix, AZ
08.2026 - Current
- Assists instructors in preparing course materials and classroom activities
- Grades assignments and offers constructive feedback to students
- Teaches techniques, evaluates student massage, and provides feedback per grading requirements
Event Processing Specialist
Verra Mobility
Mesa, USA
01.2022 - 01.2026
- Ensured accuracy and detail in processing high-volume casework, contributing to overall case resolution quality
- Investigated and resolved complex issues while following strict procedural standards, enhancing compliance and issue resolution effectiveness
Server
First Watch
Mesa, USA
01.2021 - 01.2022
- Provided personalized service to enhance guest satisfaction in a fast-paced hospitality environment
- Fostered guest relationships to create memorable dining experiences
Front of House
Woodstock's Pizza
Santa Cruz, USA
01.2019 - 12.2019
- Facilitated guest services, processed payments, and created a welcoming atmosphere
Service Representative Lead
24 Hour Fitness
San Francisco, USA
01.2013 - 01.2018
- Delivered exceptional customer service in health and wellness environment, enhancing member satisfaction
- Managed member account services and maintained environments to ensure seamless operations
- Assisted with training and leadership of team members
Education
Therapeutic Massage Certificate - Massage Therapy
Phoenix College
Phoenix, AZ07-2026
Cosmetology License - Cosmetology
TONI&GUY Academy
Scottsdale, AZ01-2010
Skills
- Swedish Massage
- Deep Tissue Massage
- Trigger Point Therapy
- Hydrotherapy
- Chair Massage
- Reiki
- Reflexology
- Aromatherapy
- Anatomy
- Physiology
- Pathology
- Contraindications
- Client assessment
- Client communication
- Customer service
- Professionalism
- Ethical care
- Client-centered care
- Time management
- Workflow optimization
Affiliations
Associated Bodywork & Massage Professionals (ABMP), Professional Member
Certification
- Licensed Massage Therapist
#MT-51211
Timeline
Massage Therapy Program Teaching Assistant
Phoenix College
08.2026 - Current
Event Processing Specialist
Verra Mobility
01.2022 - 01.2026
Server
First Watch
01.2021 - 01.2022
Front of House
Woodstock's Pizza
01.2019 - 12.2019
Service Representative Lead
24 Hour Fitness
01.2013 - 01.2018
Therapeutic Massage Certificate - Massage Therapy
Phoenix College
Cosmetology License - Cosmetology
TONI&GUY Academy