Jessica Wieland

• Managing delinquent accounts between 0-180+ days past due
• Working with members on payment arrangements to bring current
• Earned great feedback from customers for exceptional service and support
• Operated multiple systems
• Working member escalations
• Verbal and written correspondence with members and coworkers
• Working on repossessions
• Providing empathy and outstanding customer service
• New hire training
• Impalement new training procedures and documents
• File maintenance on accounts.

• Maximized sales and exceeded customer service standards by cultivating relationships with prospecting members and existing members.
• Identifying customer needs, and by promoting products/services to meet client's needs.
• Coaching clients for financial wellbeing and success by coaching customers on how to improve their credit, opening accounts (savings, checking, money market, CD, IRA), and by submitting loan applications (credit cards, auto, unsecured, secured, home equity, home equity line of credit) that met their needs.

Boosted customer satisfaction and loyalty by having staff deliver great customer service, engage with customers, provided exceptional experience, and ensure all beauty treatments met high quality standards

• Optimized productivity and team performance by hiring, training, mentoring, coaching, and motivating staff
• Sales
• Customer Service
• Prospecting
• Cross-Selling
• General Business
• Client Relationships.

• Drove top line sales by leading merchandise planning efforts and coordinated effective visual merchandising operations
• Displays, layout, signage, inventory management, store cleanliness, stocking)
• Achieved business goals by monitoring competitors
• Prices, displays, products), analyzing retail trends, reviewing customer feedback, understanding customer needs, monitoring operations, staying current on retail sales best practices developing solutions to issues, and introducing improvement feedback.
• Ensured compliance with company policies and procedures by developing access plans to address deficiencies, and by holding associates accountable for completing tasks accurately and in timely fashion.