Jessica Moore
Dayton
Summary
Results-driven healthcare administrator with a proven ability to achieve objectives efficiently and effectively. Expertise in managing deadlines and workloads while maintaining the highest quality standards. Strong understanding of team dynamics and motivational techniques, enabling the successful leveraging of individual talents to enhance overall performance. Committed to fostering a collaborative environment that drives organizational success and improves patient care outcomes.
Overview
12
12
years of professional experience
Work History
VICE PRESIDENT OF CLIENT RELATIONS
SYNERGY HOMECARE
04.2023 - 08.2025
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Identified opportunities to improve business process flows and productivity.
- Increased company growth through collaboration with sales and marketing departments.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Achieved consistent sales growth by setting and surpassing ambitious sales targets each quarter.
PATIENT ACCESS SPECIALIST
MIAMI VALLEY SOUTH
10.2018 - 05.2023
- Piloted an insurance/authorization program for Physical Therapy Outpatient Department.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
POINT OF SALES ASSOCIATE
KOHLS
12.2013 - 10.2018
- Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
- Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
- Contributed to overall store performance through effective teamwork and collaboration with colleagues.
PHARMACOLOGY TRANSLATIONAL UNIT RESEARCH ASSISTANT
WRIGHT STATE
03.2018 - 06.2018
- Created informational brochures to educate research participants on how to prep before the procedure.
- Selected research participants via survey and phone calls to see if they would qualify for eczema procedures.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
Education
Master’s - Health Administration
OHIO UNIVERSITY
06.2022
Bachelor’s - Organizational Leadership
WRIGHT STATE UNIVERSITY
06.2018
Skills
- Knowledge of HIPAA regulations
- Proficient in ambulatory care with five years of experience
- Familiarity with authorization processes
- Collaborated with multiple payor sources
- Proficient in EPIC systems
- Knowledge of clinical terminology
- Coordinating with healthcare professionals
Timeline
VICE PRESIDENT OF CLIENT RELATIONS
SYNERGY HOMECARE
04.2023 - 08.2025
PATIENT ACCESS SPECIALIST
MIAMI VALLEY SOUTH
10.2018 - 05.2023
PHARMACOLOGY TRANSLATIONAL UNIT RESEARCH ASSISTANT
WRIGHT STATE
03.2018 - 06.2018
POINT OF SALES ASSOCIATE
KOHLS
12.2013 - 10.2018
Bachelor’s - Organizational Leadership
WRIGHT STATE UNIVERSITY
Master’s - Health Administration
OHIO UNIVERSITY
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