Robert Swineford
Vice President Client Relations
Lake Forest, CA,CA
Summary
Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than more than 25 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
33
33
years of professional experience
Work History
Vice President of Client Relations
The Madden Corporation
Orange, CA
01.2020 - Current
- Established performance goals for department and provided methods for reaching milestones.
- Identified opportunities to improve business process flows and overall departmental productivity.
General Manager
The Madden Corporation
Orange, CA
01.2011 - 01.2020
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Sales Manager
The Madden Corporation
Orange, CA
01.2008 - 01.2011
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Owner / President
National Messenger
Irvine, CA
09.1989 - 01.2008
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Optimized team hiring, training and performance.
Education
Associate of Arts - Liberal Arts And General Studies
Rio Hondo Community College
Whittier, CA06.1975
Skills
- Relationship and Team-Building
- Adobe Systems Adobe Acrobat
- Microsoft Access
- Media Relations
- Microsoft Office
- KPIs
- Effective Communicator and Public Speaker
- Understanding of client business requirements
- Building professional relationships
Timeline
Vice President of Client Relations
The Madden Corporation
01.2020 - Current
General Manager
The Madden Corporation
01.2011 - 01.2020
Sales Manager
The Madden Corporation
01.2008 - 01.2011
Owner / President
National Messenger
09.1989 - 01.2008
Associate of Arts - Liberal Arts And General Studies
Rio Hondo Community College
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