Jessica MOORE
HEBRON,KY
Summary
Results-driven Terminal Operations Manager with a focus on optimizing workflows and ensuring safety compliance. Proven ability in logistics coordination and team leadership, enhancing operational efficiency and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Terminal Operations Manager
Altom Transport
Cincinnati, Ohio
11.2023 - Current
- Ensured efficient cargo handling through effective management of daily terminal operations.
- Optimized workflow by coordinating driver and equipment schedules.
- Maintained compliance with safety regulations and operational standards through oversight.
- Trained new staff on terminal procedures and safety measures to ensure operational readiness.
- Communicated with shipping partners to resolve logistical issues.
- Analyzed operational processes to identify areas for improvement.
- Led team meetings to discuss goals and align on strategies.
- Provided training and guidance to terminal personnel on operational procedures and systems usage.
- Coordinated daily activities of terminal operations staff to ensure smooth workflow and productivity.
- Monitored production schedules to ensure timely delivery of shipments to customers.
- Resolved customer service issues quickly and efficiently.
- Directed the loading and unloading of containers from vessels, railcars, trucks, and other carriers.
- Developed and maintained positive relationships with internal and external customers.
- Ensured compliance with safety regulations, local laws, and company policies.
- Ensured proper handling of hazardous materials according to government regulations.
- Conducted regular inspections of the facility's premises and equipment for any signs of damage or wear.
- Assigned and dispatched drivers to ensure timely deliveries. and tracked on-time deliveries.
- Facilitated dispatch support to manage emergencies while supporting operational efficiency.
- Reviewed e-logs and system data to identify service hours violations, driver speed issues, and fleet safety performance problems.
- Monitored budget and operating metrics to identify improvement opportunities and enhance performance.
Dispatch Manager
G&D Long Trucking Inc
Searcy, Arkansas
03.2013 - 10.2022
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Oversaw route planning to optimize efficiency and reduce transit time.
- Coordinated communication between drivers and clients to swiftly resolve issues, enhancing service reliability.
- Created communication protocols for dispatchers and drivers to ensure accurate transit updates, improving delivery tracking.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Developed schedules for drivers based on freight availability and demand fluctuations.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Collaborated with the customer service team to resolve delivery issues promptly, enhancing customer satisfaction.
- Fostered positive relations with drivers, cultivating a work environment that promoted continuous improvement and team collaboration.
- Monitored vehicle performance and conducted regular maintenance checks.
- Served as primary contact for external vendors providing transportation services.
Administrative Assistant
STEWART SERVICES INC
Searcy, Arkansas
07.2003 - 02.2012
- Answered phone calls and emails to provide information, enhancing communication with clients and stakeholders.
- Handled incoming calls and directed inquiries to appropriate departments.
- Handled incoming calls and directed callers to appropriate department or employee.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software, maintaining accuracy and timely financial transactions.
- Coordinated mailings by sorting mail and preparing packages for shipping, ensuring timely delivery to recipients.
- Answered questions from customers regarding products and services offered by the company.
Education
Associate of Science - Business Administration And Management
Franklin University
Columbus, OH05-2027
Skills
- Operational efficiency
- Operations oversight
- Logistics coordination
- Transportation management
- Transportation planning
- Dispatching workers
- Safety compliance
- Crisis management
- Team leadership
- Customer service
- Communication skills
- Time management
- Safe transportation
- Safe transportation
Timeline
Terminal Operations Manager
Altom Transport
11.2023 - Current
Dispatch Manager
G&D Long Trucking Inc
03.2013 - 10.2022
Administrative Assistant
STEWART SERVICES INC
07.2003 - 02.2012
Associate of Science - Business Administration And Management
Franklin University