Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Morales

Summary

Detail-oriented professional skilled in medical coding, customer service, and data analysis. Demonstrated success in budgeting and implementing Medicare protocols, ensuring accurate billing and timely resolutions.

Overview

4
4
years of professional experience

Work History

Billing and Coding

Dermatology and skin specialist
Scottsdale, Arizona
02.2022 - 03.2024
  • Performed administrative duties including budgeting, payroll processing, and billing and coding to ensure operational efficiency.
  • Developed and implemented protocols for Medicare billing and coding processes.
  • Generated detailed reports on patient visits and billed charges for appropriate payers, ensuring compliance with coding guidelines.
  • Resolved customer service issues regarding billing, accounts receivable, collections, and order processing to enhance client satisfaction.

Case Aide

Hope Community Services
Glendale, AZ
01.2020 - 03.2022
  • Coordinated client appointments and follow-ups to ensure timely access to services.
  • Supported clients in navigating community resources and services.
  • Monitored progress of cases to ensure that deadlines are met.
  • Developed strategies for resolving disputes between parties involved in a case.
  • Logged client interactions in agency database system to maintain comprehensive service records.
  • Delivered emotional support to clients navigating challenging life transitions.

Education

Associates - Public Health Studies

GCU
Glendale
06-2024

Certificate - Medical Billing And Coding

Carrington College
Glendale
06-2022

High School Diploma -

West Phoenix High School
Phoenix
01-2011

Some College (No Degree) - Business Management

GCU
Glendale
04-2026

Skills

  • Medical coding
  • Insurance reimbursement
  • Patient interaction
  • Case management
  • Workflow optimization
  • Data analysis
  • Effective communication

Languages

English
Professional

Timeline

Billing and Coding

Dermatology and skin specialist
02.2022 - 03.2024

Case Aide

Hope Community Services
01.2020 - 03.2022

Associates - Public Health Studies

GCU

Certificate - Medical Billing And Coding

Carrington College

High School Diploma -

West Phoenix High School

Some College (No Degree) - Business Management

GCU
Jessica Morales