JESSICA MORENO

• Delivered personalized housekeeping services throughout the estate, with a strong focus on meeting the principal's individual preferences and daily needs.
• Maintained the principal's bedroom with meticulous attention to detail and cleanliness.
• Organized closets and drawers, including clothing, accessories, and personal items, ensuring everything was neatly arranged and easily accessible.
• Packed and prepared luggage for travel, following the principal's preferences and destination-specific needs.
• Performed deep cleaning of windows, AC vents, curtains, walls, and all surfaces with precision and care.
• Trained in proper care and maintenance of all household furniture, including high-end and delicate pieces.
• Managed inventory and restocking of personal hygiene and luxury beauty products.
• Organized and maintained the principal's swim gear in a clean and ready-to-use condition.
• Executed nightly turndown service to create a serene, well-prepared resting environment.
• Cleaned and maintained various areas of the property, including the private gym and the converted gymnastics barn, ensuring a hygienic and organized environment throughout the estate.
• Handled all personal belongings discreetly and professionally, respecting confidentiality at all times.

Hospitality & Guest Services

• Assembled and arranged personalized guest baskets with premium toiletries and amenities.
• Prepared guest rooms with all essentials, ensuring a warm and welcoming environment upon arrival.
• Assisted guests with room orientation and ensured they were comfortably settled.
• Restocked and maintained guest houses with linens, toiletries, snacks, beverages, and other necessities.
• Assisted with private dinners for guests.
• Set up on-site business meetings, including tea and coffee service, drinks, notepads, and seating arrangements.
• Collaborated with the culinary team and assisted chefs during special events and gatherings.

• Oversaw daily operations of two high-volume corporate cafeterias, managing a team of 26 employees and ensuring smooth service for over 1,500 guests per day.
• Delivered exceptional hospitality by training staff in customer service, cleanliness standards, and workplace professionalism.
• Handled weekly payroll, scheduling, and timekeeping, ensuring accurate labor reporting and compliance.
• Conducted regular safety and customer service meetings to maintain high standards and promote team communication.
• Collaborated closely with culinary, facilities, and housekeeping teams to support executive visits, meetings, and special events.
• Operated across multiple platforms including Okta, Workday, Kronos, ServiceNow, OneConnect, HCPP, Office 365, and KnowBe4.