Jessica Morin
Rochester,MI
Summary
Hardworking and highly motivated healthcare professional with a diverse background in patient care, clinical research, quality improvement, and program management. Demonstrates exceptional adaptability and a strong work ethic, excelling as both an individual contributor and a collaborative team member. Resourceful and results-driven, consistently striving for growth and efficiency to meet company needs and enhance service value. Committed to driving company objectives through a passion for delivering high-quality care and improving processes.
Overview
13
13
years of professional experience
Work History
Quality Consultant
Healthcare Management Solutions
09.2023 - Current
- Value-based care quality consultant for the Bundled Payment for Care Improvement Advanced (BPCI-A).
- Responsible to plan, execute, and deliver reviews of administrative and medical records related to the implementation of BPCI Advanced model activities.
- Assist with claims data analysis.
- Identify key sources of documentation in accordance with compliance requirements.
- Develop memos, charts, and presentations.
- Promote value-based care line of business.
Contract Event Staff
The Wyndgate Country Club
11.2022 - Current
- Efficiently serve food and beverages to guests at various events, including weddings, corporate functions, and private parties, ensuring a high standard of service and client satisfaction.
- Assist in the setup and breakdown of event spaces, including arranging tables, setting up serving stations, and coordinating with kitchen staff to ensure timely service.
- Maintain a professional and friendly demeanor while managing multiple tables and addressing guest inquiries or concerns promptly.
- Collaborate with event coordinators to understand specific event requirements and customize service to meet client expectations.
- Ensure compliance with health and safety regulations, including proper food handling and sanitation practices.
Program Manager
Ascension Healthcare
03.2022 - 04.2023
- Reviewed care management contracts (SmartHealth, Ascension Complete, SNP, Ascension Personalized Care, Medicare Shared Savings Program (MSSP), Medicaid, Blue Cross Blue Shield, and commercial lines of business) for appropriate population health engagement.
- Engaged with stakeholders to ensure appropriate patient risk segmentation and oversight of the national care management program, services, and best practices.
- Collaborated with stakeholders to develop productivity dashboards, metrics, and ensure effective population engagement.
- Utilized reporting tools and platforms such as Tableau, Optum Care Coordination Platform, and Cotiviti to analyze program outcomes and key performance indicators (KPIs) for areas of opportunity.
- Developed and managed program plans, goals, and infrastructure to align with defined business strategies.
- Led cross-functional teams, ensured resources were aligned, and monitored and recommended budget changes to meet program goals.
- Developed job aides, presentations, educational materials, and other program-specific documents.
Project Associate
Oakland Physician Network Services
02.2017 - 03.2022
- Project lead for a Blue Cross Blue Shield of Michigan Collaborative Quality Improvement Initiative (CQI).
- Assessed gaps in care for patient populations such as: Congestive Heart Failure, Chronic Obstructive Pulmonary Disease, and those discharged to Skilled Nursing Facilities.
- Improved care coordination through use of EMRs, Continuity of Care Document Architecture (CCDA), population health registries, and Michigan Health Information Network's (MiHIN) Admit, Discharge and Transfer (ADT) platform.
- Tracked Pay-for-Performance (P4P) measures and 30-day readmission/emergency department rates for incentive opportunities.
- Assessed patient experience, healthcare barriers, and transition of care through engagement survey.
- Abstracted patient records, using standard classification systems and passed yearly data audits with >95% accuracy.
- Quality Assurance and Utilization Management Committee liaison: prepared reports and presented data to stakeholders.
- I-MPACT Data Review and Reporting Committee liaison: stakeholder in developing metrics, reports, and KPIs.
- Completed and communicated Quality Improvement log to monitor project milestones and deliverables.
- Developed and maintained project plans and tracked performance to ensure key deliverables were on schedule.
- Scheduled and facilitated stakeholder meetings and communicated project status and performance.
Clinical Research Coordinator
Beaumont Health
12.2015 - 02.2017
- Assessed eligibility of potential subjects through screening interviews, reviews of medical records and discussions with physicians and clinicians.
- Informed patients and caregivers about study aspects and outcomes to be expected.
- Tracked enrollment status of subjects and documented dropout information causes and subject contact efforts.
- Monitored study activities and maintained records in accordance with regulatory protocols and institutional policies.
- Maintained contact with sponsors to coordinate site visits.
Clinical Exercise Physiologist
Beaumont Health
02.2012 - 12.2015
- Developed individual treatment plans and exercise programs in accordance with exercise science standards, regulatory requirements, and credentialing requirements.
- Modified exercise prescriptions for special patient populations such as diabetes, angina, PAD, CHF, and COPD.
- Interpreted exercise program participant data to evaluate progress and identify needed program changes.
- Conducted education classes on topics such as risk factors, stress management, and healthy lifestyle behaviors.
- Performed routine lab tests for cholesterol panel and glucose tolerance.
- Conducted stress tests using electrocardiograph (EKG) machines.
- Completed inpatient hospital rounding to assess and recruit potential cardiac rehabilitation patients.
- Developed a free trial cardiac rehabilitation maintenance program to improve outcomes and generate revenue within the department.
- Presented exercise knowledge, program information, and research study findings at professional meetings.
- Trained and mentored interns and new employees.
Non-Invasive Cardiology Technician
Beaumont Health
06.2011 - 02.2012
- Performed 12-lead EKGs, setup event monitors, and assisted with graded exercise, pharmacological, myocardial perfusion imaging stress tests, stress echocardiograms, and tilt table tests.
Education
Masters in Health Leadership - Health Leadership
Western Governors University
02.2021
Bachelor of Science - Health Science
Oakland University
Rochester, MI04.2009
Skills
- Microsoft Office Applications
- Smartsheet
- Google Drive Applications
- Value-Based Care Programs
- Epic and Cerner Electronic Medical Record Software
- Patient Reported Outcomes
- Work Planning and Prioritization
- Clinical Data Registries
Awards
- Western Governors University Excellence Award July 2020 (exemplary academic work in Healthcare Models and Systems)
- Western Governors University Excellence Award December 2020 (exemplary academic work in Integrated Health Leadership)
Timeline
Quality Consultant
Healthcare Management Solutions
09.2023 - Current
Contract Event Staff
The Wyndgate Country Club
11.2022 - Current
Program Manager
Ascension Healthcare
03.2022 - 04.2023
Project Associate
Oakland Physician Network Services
02.2017 - 03.2022
Clinical Research Coordinator
Beaumont Health
12.2015 - 02.2017
Clinical Exercise Physiologist
Beaumont Health
02.2012 - 12.2015
Non-Invasive Cardiology Technician
Beaumont Health
06.2011 - 02.2012
Masters in Health Leadership - Health Leadership
Western Governors University
Bachelor of Science - Health Science
Oakland University
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