Jessica Morrison
Palmyra,NJ
Summary
Accomplished Detection & Investigation Associate with a strong focus on fraud analysis and risk management. Proven ability to conduct thorough investigations and communicate effectively with clients to mitigate financial risk.
Overview
2026
2026
years of professional experience
Work History
Detection & Investigation Associate
PNC Bank
Philadelphia, PA
03.2021 - Current
- Conducted comprehensive investigations of wire transfers to identify and mitigate fraud risk to the bank.
- Analyzed transactions from branch and customer care center to detect and address potential fraudulent activity.
- Utilized specialized software and analytical tools to identify and investigate suspicious patterns.
- Verify deposits and other credits to monitor large overdrafts, to mitigate financial risk.
- Communicate directly with branch employees and customers to address fraud concerns, and gather information.
- Conduct sensitive conversations with clients to identify and prevent fraudulent transactions.
- Responsibilities and Achievements.
Branch Banker
PNC Bank
Cherry Hill, NJ
03.2019 - 03.2021
- Utilized HELOC, HEIL, personal loans, auto loans, savings accounts, investments, credit cards, and other financial products to help customers achieve their goals.
- Leveraged knowledge, technology, and personal skills to enhance financial wellness for customers.
- Managing risk by giving authorization approvals for teller transactions over their limits.
- Managed multiple objectives and projects, prioritizing tasks to meet sales goals and operational requirements while resolving problems effectively.
- Working with our business partners and using different channels of communication to better serve our customers.
- Participated in leadership development program to enhance management skills.
Customer Service Supervisor
Best Buy
Philadelphia, PA
2013 - 03.2019
- Coached, trained, and motivated team members and other store personnel to achieve financial goals, meet department and store shrink plans, and maintain high standards of customer service.
- Oversaw operations of checkout, store pickup, and customer service departments to enhance service delivery and operational efficiency.
- Created schedules for checkout, store pickup, and customer service departments to foster a positive work environment.
- Cash management: counting drawers, creating deposits, and inputting results into computer software.
- In Fiscal Year 2018, we finished first in the company as a department.
Education
Bachelor of Science - Biology
SUNY Potsdam
Potsdam, NY05-2013
Associate of Applied Science - Physical Therapy Assistant
SUNY Canton
Canton, NY05-2010
Skills
- Fraud analysis
- Transaction monitoring
- Risk assessment
- Data analytics
- Software utilization
- Customer relationship management
Timeline
Detection & Investigation Associate
PNC Bank
03.2021 - Current
Branch Banker
PNC Bank
03.2019 - 03.2021
Customer Service Supervisor
Best Buy
2013 - 03.2019
Bachelor of Science - Biology
SUNY Potsdam
Associate of Applied Science - Physical Therapy Assistant
SUNY Canton