Marcelino Genera
San Antonio,TX
Overview
24
24
years of professional experience
Work History
Fraud Detection Coordinator
Kohls Department Store
San Antonio, TX
11.2011 - Current
- Analyzed patterns in customer behavior to identify fraudulent actions.
- Reviewed and investigated fraud alerts generated by detection systems.
- Educated staff on fraud prevention techniques and policies.
- Assisted in developing strategies for minimizing fraudulent activities.
- Coordinated communication between departments regarding fraud cases.
- Participated in regular meetings with team members to discuss current cases and develop strategies for dealing with potential fraud issues.
- Conducted research on industry trends and best practices related to fraud detection techniques.
- Prepared and presented comprehensive fraud analysis reports to senior management, enabling informed decision-making.
Field Service Manager
Vera Satellite
El Paso, TX
04.2007 - 11.2010
- Managed installation schedules and coordinated team assignments for efficiency.
- Oversaw quality control processes to ensure compliance with safety standards.
- Trained new employees on installation procedures and safety protocols.
- Resolved customer inquiries regarding installation services and timelines promptly.
- Maintained accurate records of installations and inventory management systems.
- Conducted site visits to evaluate existing conditions and determine any special needs or requirements prior to installation.
- Provided guidance and direction to team members while ensuring they had access to appropriate resources needed for successful completion of tasks associated with installations.
Cable TV Installation Technician
Dishnetwork
El Paso, TX
02.2001 - 04.2007
- Installed and configured satellite dish systems for residential and commercial clients.
- Conducted thorough site surveys to determine optimal installation locations.
- Troubleshot technical issues related to signal loss and system malfunctions.
- Educated customers on system operation and usage best practices.
- Repaired equipment to support continual service.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
- Diagnosed problems with existing cable TV systems using specialized test equipment.
- Checked signal strength levels on customer's television sets to ensure proper reception quality.
- Completed all required paperwork accurately and timely for each job completed.
Education
High School Diploma -
El Paso Community College
El Paso, TXSkills
- Fraud analysis
- Data analysis
- Risk assessment
- Fraud detection
- Regulatory compliance
- Communication skills
- Time management proficiency
Languages
English
Professional
Spanish
Professional
Timeline
Fraud Detection Coordinator
Kohls Department Store
11.2011 - Current
Field Service Manager
Vera Satellite
04.2007 - 11.2010
Cable TV Installation Technician
Dishnetwork
02.2001 - 04.2007
High School Diploma -
El Paso Community College
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