Andrea Bowman
VA
Summary
Skilled in fraud detection with background as Coordinator. Experience includes identifying and investigating suspicious activities, utilizing data analysis to detect potential threats, and coordinating responses to minimize financial risk. Strengths lie in strong analytical skills, keen eye for detail, and ability to manage multiple tasks simultaneously. Previous work involved implementing new fraud prevention strategies that significantly reduced instances of fraudulent activity.
Overview
21
21
years of professional experience
Work History
Fraud Detection Coordinator
Capital One
Glen Allen, VA
09.2011 - Current
- Participated in regular meetings with team members to discuss current cases and develop strategies for dealing with potential fraud issues.
- Maintained an up-to-date knowledge of relevant laws, regulations, and industry standards pertaining to fraud prevention.
- Analyzed customer accounts and transactions for potential fraudulent activity.
- Conducted research on industry trends and best practices related to fraud detection techniques.
- Investigated suspicious activities including credit card fraud, money laundering, identity theft, and other financial crimes.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
Senior OPS Specialist
Wells Fargo
Richmond, VA
05.2003 - 04.2011
- Provided support for brokers on trades.
- Received and resolved in-bound questions, inquiries and problems reported by PCG,ISG,CSG and Finet business channels of Wachovia Securities, resolving all order Entry trades (mutual fund, equities, options commissions, unit investment trust) related inquiries/issues regarding operational systems, processes, policies and procedures as both in timely and accurate manner.
- Trained new hires on all aspects of job-related responsibilities.
Education
Certificate - Paralegal
Ashworth College
Norcross, GA01-2008
Bachelor of Arts - Sociology/Administrative Justice
Virginia State University
Petersburg, VA07-2001
Skills
- Time management proficiency
- Telephone and email etiquette
- Effective Communication
- Verbal and written communication
- Case Management
- Dispute Resolution
- Banking operations
- Fraud identification
- Activity monitoring
- Data Analysis
- Fraud Detection
- Trained in Microsoft Suites and Google Suites
Affiliations
- Worked with PETERSBURG JUVENILE COMMUNITY CONTROL ASSOCIATION
- Worked with RIVERSIDE REGIONAL JAIL-WORK RELEASE AND CASE MANAGEMENT
Timeline
Fraud Detection Coordinator
Capital One
09.2011 - Current
Senior OPS Specialist
Wells Fargo
05.2003 - 04.2011
Certificate - Paralegal
Ashworth College
Bachelor of Arts - Sociology/Administrative Justice
Virginia State University