Jessica Mosley
Milledgeville,GA
Overview
23
23
years of professional experience
Work History
Cashier
Aj’s Wing
02.2026 - Current
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted in training new cashiers on register operations and customer interaction protocols.
- Monitored inventory levels of cash handling supplies, ensuring availability for smooth operations.
- Developed strong relationships with regular customers to foster loyalty and repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Customer Service Representative
Afni
Opelika
09.2021 - 01.2023
- Maintained a clean desk and ensured that the work area was neat and orderly at all times
- Created a new customer database by entering customer information into a database
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Ensured all work areas were clean and free of debris, dust, and other materials
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Researched and remediated vulnerabilities and found solutions to increase application security and performance
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Recorded client needs, developed a response plan, and performed an evacuation pull-tag test
- Improved customer service by offering a friendly greeting and making sure the elevator was working while waiting for customers to enter
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
Customer Service Representative
Dollar Tree
Atlanta, GA
08.2019 - 08.2021
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Performed safety and emergency evacuations for client needs and incidents
- Performed inventory control to ensure accuracy of hardware, software, and security updates
- Improved customer service by offering a friendly greeting and making sure the elevator was working while waiting for customers to enter
- Ensured all work areas were clean and free of debris, dust, and other materials
- Trained store personnel on how to interact with customers, not just sell items
- Maintained a database to track service requests, technical problems, and improvements
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
Customer Service
King’s Wings
Milledgeville, GA
08.2013 - 09.2015
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Prep meals daily
- Prepared over 250 meals a week
- Kept tidy area
Customer Service Associate
Walgreens
Milledgeville, GA
05.2007 - 12.2010
- Ensured all work areas were clean and free of debris, dust, and other materials
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Performed inventory control to ensure accuracy of hardware, software, and security updates
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Improved customer service by offering a friendly greeting and making sure the elevator was working while waiting for customers to enter
- Researched and remediated vulnerabilities and found solutions to increase application security and performance
- Developed, implemented, and managed multiple team-based initiatives and projects, including new hire skills, professional development, company policies and procedures, and health and safety
- Created a new customer database by entering customer information into a database
- Maintained a clean desk and ensured that the work area was neat and orderly at all times
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
Package Handler
Rheem Manufacturing
Milledgeville, GA
02.2003 - 09.2006
- Managed inventory of supplies and ensured that they were properly stored, cleaned, and used
- Employed effective communication techniques to communicate with physicians and nurses
- Developed a training guide for new employees to ensure they are able to perform their duties properly
- Educated junior employees on the importance of document review and how to best conduct it
- Developed, implemented, and managed multiple team-based initiatives and projects, including new hire skills, professional development, company policies and procedures, and health and safety
- Developed a central repository for patient information, enabling all patients to receive the same service
- Offered individualized treatment plans to ensure optimum recovery for each patient and injury
- Trained new employees effectively to ensure that they were able to perform their job tasks
- Assigned duties to new hires and ensured their success in implementing the required procedures, policies, and standards
- Provided quality customer service through friendly, polite communication and ensured all customers were satisfied with our service
- Developed a strategy for ensuring that all company assets are thoroughly protected from fire and theft
Customer Service Representative
Captain D’s Seafood Restaurant
Covington, GA
01.2003 - 12.2005
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Performed the majority of the work with minimal supervision
- Assigned duties to new hires and ensured their success in implementing the required procedures, policies, and standards
- Attended and organized weekly meetings with management to coordinate and plan all projects
Education
Business Administration -
Strayer University
Washington, DC05.2028
Skills
Customer service, Communication skills, Auditing, Computer literacy, Food service, Time management, Leadership, Microsoft word, English, Microsoft excel, Restaurant experience, Documentation review, Physical examinations, Guest services, Blackboard, Presentation Skills, Serving Experience, Accounting, Agile, Analysis Skills, Business Development, Benefits Administration, Basic Math, Behavioral Health, Bookkeeping, Business Development, Budgeting, Computer Skills, Cash Handling, Computer Literacy, Customer Service, Curriculum Development, Culinary Experience, Driving Experience, Data Entry, Data Warehouse, Packaging
Timeline
Cashier
Aj’s Wing
02.2026 - Current
Customer Service Representative
Afni
09.2021 - 01.2023
Customer Service Representative
Dollar Tree
08.2019 - 08.2021
Customer Service
King’s Wings
08.2013 - 09.2015
Customer Service Associate
Walgreens
05.2007 - 12.2010
Package Handler
Rheem Manufacturing
02.2003 - 09.2006
Customer Service Representative
Captain D’s Seafood Restaurant
01.2003 - 12.2005
Business Administration -
Strayer University