Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Moss

Skokie,IL

Summary

I am an experienced 911 Communications Operator and customer service professional, who maintains a high comfort level working with the public, performing all essential duties without supervision, dealing with high stress situations, multi-tasking, being detail oriented, and taking on a leadership role. I am seeking to expand my growth and knowledge in a diverse and challenging environment.

Overview

11
11
years of professional experience

Work History

Telecommunicator

City of Evanston
04.2025 - Current
  • Answers and dispatches emergency 911 and non emergency police, fire, and EMS calls via Tyler CAD system


  • Enters, modifies, and clears stolen vehicles, warrants, missing persons, firearms, etc into LEADS and NCIC


  • Informs and updates first responses about potential hazard/safety issues when responding to emergency calls


  • Communicates with surrounding agencies regarding critical or ongoing incidents that may affect their jurisdictions


  • Provides EMD instructions over the phone prior to EMS units arriving on scene


Police Dispatcher

Village Of Northbrook
07.2022 - 09.2024
  • Answering all 911, non emergency, internal, and TTY/TDD phone lines for Northbrook via Callworks phone system


  • Entering, prioritizing, and dispatching police calls for service through Spillman CAD system and Starcom radio system, using Motorola equipment


  • Connecting all EMS and fire calls to the appropriate agency, while notifying other relevant agencies of any situations that may require police assistance


  • Using RapidSOS, ANI/ALI, and ping information to assist, verify, and review provided call for service information


  • Monitoring radio traffic transmitted by other jurisdictions such as Deerfield, Wheeling, Des Plaines, Highland Park, Morton Grove, Niles, Glenview, Wilmette, APERN, and Illinois State Police / Chicago Priority for high priority incidents and assistance requests


  • Running queries in LEADS 3.0 database for driver's licenses, license plates, firearms, criminal histories, and other requests


  • Using CLEAR Thomson Reuters to assist officers and detectives with information that may not be available in LEADS/NCIC


  • Entering and processing warrants, stolen vehicles, hit requests, missing persons, stolen firearms, and other articles in LEADS 3.0


  • Performing matron prisoner searches as needed


  • Performing regular prisoner checks and maintaining a log of interactions with prisoners


  • Completing paperwork for bond receipts and administrative tows


  • Entering a synopsis of each shift's priority incidents into a daily bulletin for the oncoming shift


  • Using Everbridge system to notify Northbrook citizens of road closures, snow route parking, and other hazards, as well as to page out requests such as NORTAF and MCAT for major incidents


  • Monitoring LPR/Flock Hit camera systems for suspicious vehicles entering Northbrook and surrounding jurisdictions



Communications Operator

Village Of Skokie
06.2021 - 06.2022
  • Answered all phone lines which included 911 emergency, non emergency, TTY/TDD, and internal calls for Skokie and Lincolnwood using Callworks phone system


  • Accurately entered police, fire, and EMS calls for service into OneSolution CAD system in an efficient, time sensitive manner


  • Used RapidSOS, ANI/ALI, and ping information to assist, verify, and review provided call for service information


  • Prioritized and dispatched all police, fire, and EMS calls for Skokie and Lincolnwood in a thorough and time sensitive manner using Starcom radio system and Motorola radio equipment


  • Monitored radio traffic transmitted by other jurisdictions such as Evanston, Morton Grove, Niles, Chicago, Wilmette, Glenview, APERN, and Illinois State Police/Chicago Priority for high priority incidents and assistance requests


  • Monitored and completed tasks for fire, trouble, burglar, supervisory, and other alarms in Keltron system


  • Monitored all MABAS Division 3 fire and EMS calls, and dispatched units for mutual aid assistance in other towns


  • Ran queries in LEADS 3.0 database for driver's licenses, license plates, firearms, criminal histories, and other requests


  • Entered and processed warrants, stolen vehicles, hit requests, missing persons, stolen firearms, and other articles in LEADS 3.0


  • Provided Emergency Medical Dispatch Instructions for EMS calls using The International Academy Medical Priority Dispatch System



911 Telecommunicator

NORCOMM Public Safety Communications
11.2020 - 06.2021
  • Answered all phone lines which included emergency, non-emergency, TTY/TDD, administrative, and internal calls through the Zetron Max phone system


  • Entered calls for service for 6 police agencies and 9 fire agencies, including unincorporated areas in CIS CAD system


  • Used system maps and ANI/ALI to verify, review, and assist with call for service entries


  • Routed calls to police, fire, and EMS dispatch to meet individual call needs


  • Transmitted call information to other dispatchers and first responders through the radio and CAD system


  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests


  • Ran driver's licenses, license plates, articles, firearms, criminal history, and other queries in LEADS 2000


  • Entered warrants, sex offender registrations, stolen vehicles, missing persons, gang members, hit confirmation requests, and other articles into LEADS 2000


  • Provided EMD instructions for EMS calls over the phone using The International Academy Medical Priority Dispatch System

Store Consultant

Fedex Office
07.2017 - 08.2020
  • Consulted with customers regarding personal and business projects


  • Modified, printed, prepared, and/or outsourced materials such as copies, business cards, posters, banners, canvases, and more


  • Packed and processed customer shipments for Fedex Ground and Fedex Express services


  • Assisted customers with usage of self service equipment


  • Multi-tasked by answering phone calls, responding to emails, processing online orders, and assisting customers at store counters and self service equipment simultaneously


  • Trained new team members


  • Provided shift coverage at other Fedex Office locations when necessary


  • Managed daily financial paperwork


  • Received Beacon Letter Award from CEO of Fedex Office for outstanding customer service


  • Maintained cleanliness of store and ensured retail products were priced properly, and that retail shelves were organized correctly

Sales Associate

Macy's
05.2016 - 07.2017
  • Consulted with customers regarding desired shoe styles, sizes, colors, brands, and comfort levels


  • Informed all customers of current sales promotions, deals, coupons, and Macy's credit card sign-up incentives


  • Ordered shoes from online system for customers if desired size, brand, style, or color was not in stock


  • Prepared and processed morning shipments for Macy's.com


  • Conducted audits of sales floor


  • Maintained cleanliness of sales floor and stockroom

Housekeeper

Comfort Inn
03.2014 - 02.2016
  • Cleaned hotel rooms, entrances, lobby, and pool area


  • Washed and folded laundry for linen closets


  • Ensured that linen closets were stocked, cleaned, and organized


  • Trained new housekeepers

Tutor

Colby Community College
08.2014 - 12.2015
  • Tutored college students subjects such as English, Psychology, Sociology, Government, and digital project creation for classes


  • Assisted students with technical issues in the library's computer lab


  • Maintained cleanliness of library


  • Assisted other library staff with small projects and crafts

Education

Bachelor of Science - Criminal Justice

University Of Wisconsin - Oshkosh
Oshkosh, WI
10.2018

Associate of Arts - Criminal Justice

Colby Community College
Colby, KS
12.2015

Skills

  • Customer Service
  • Leadership
  • Microsoft Office
  • Sales
  • Time Management
  • Conflict Resolution
  • Verbal and Written Communication
  • Critical Thinking
  • CAD
  • LEADS 30
  • EMD

Timeline

Telecommunicator

City of Evanston
04.2025 - Current

Police Dispatcher

Village Of Northbrook
07.2022 - 09.2024

Communications Operator

Village Of Skokie
06.2021 - 06.2022

911 Telecommunicator

NORCOMM Public Safety Communications
11.2020 - 06.2021

Store Consultant

Fedex Office
07.2017 - 08.2020

Sales Associate

Macy's
05.2016 - 07.2017

Tutor

Colby Community College
08.2014 - 12.2015

Housekeeper

Comfort Inn
03.2014 - 02.2016

Bachelor of Science - Criminal Justice

University Of Wisconsin - Oshkosh

Associate of Arts - Criminal Justice

Colby Community College

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