Jessica Draeger
Winter Haven,FL
Summary
Dynamic leader with extensive experience in strategic leadership, operational management, and team collaboration. Proven ability to drive organizational success through innovative problem-solving and a forward-thinking mindset, adept at navigating complex challenges. Strong history of enhancing customer satisfaction by leading high-performing service teams and implementing effective communication strategies. Committed to fostering growth and innovation by leveraging strategic planning and continuous process improvements to elevate efficiency and team capabilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Exceptional Student Education Specialist
Advantage Academy of Hillsborough
Plant City
12.2025 - Current
- Collaborated with teachers to enhance instructional strategies and student engagement.
- Analyzed student performance data to identify areas for improvement.
- Mentored new educators to facilitate smooth transitions into their roles.
- Evaluated program effectiveness and adjusted curricula based on feedback and outcomes.
Exceptional Student Education Specialist
Brandon High School
01.2023 - 11.2025
- Facilitated professional development workshops for teaching staff on educational best practices.
- Reviewed teacher performance and suggested improvements.
- Mentored new educators in effective classroom management techniques and resource utilization.
- Led initiatives to integrate technology into teaching methodologies, enhancing student engagement.
- Advocated for policy changes that promote inclusive education and equitable resources for all students.
- Analyzed student performance data to inform program adjustments and improve outcomes.
Deaf/Hard of Hearing Teacher
Hillsborough County Public Schools
08.2012 - 01.2023
- Demonstrated a deep understanding of diverse needs and disabilities and IDEA/ADA
- Introduced enrichment activities such as college exploration, job placement, vocational rehabilitation, and community training
- Parent advocate for community and agency supports
- Coordinated an annual county wide Deaf/Hard of Hearing event with 400+ attendees for 5 years
Operations Manager
Home Depot
Greenfield, Indiana
09.2010 - 11.2011
- Developed and implemented training programs for staff, improving employee performance and retention rates.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored performance metrics to ensure compliance with company standards and goals.
- Resolved escalated customer issues, fostering positive relationships and brand loyalty.
- Led customer service team to enhance overall customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Educational Doctorate - Educational Leadership And Management
ST. LOUIS UNIVERSITY
Florida06-2028
Master's - Deaf Education-ESE, Elem Ed K-6
BALL STATE UNIVERSITY
01-2012
Bachelors - Speech Language Pathology
BALL STATE UNIVERSITY
01-2010
Skills
- Project Management
- Compliance & Training Facilitator
- Time Management & Critical Thinking
- Effective Communication
- Leadership trained
- Teamwork and collaboration
- Friendly, resilient, & passionate
Certification
Teacher's License- ESE, Elementary Education, & Deaf Education K-12
LANGUAGES
English (Fluent)
American Sign Language (Fluent)
Spanish (Basics)
Timeline
Exceptional Student Education Specialist
Advantage Academy of Hillsborough
12.2025 - Current
Exceptional Student Education Specialist
Brandon High School
01.2023 - 11.2025
Deaf/Hard of Hearing Teacher
Hillsborough County Public Schools
08.2012 - 01.2023
Operations Manager
Home Depot
09.2010 - 11.2011
Master's - Deaf Education-ESE, Elem Ed K-6
BALL STATE UNIVERSITY
Bachelors - Speech Language Pathology
BALL STATE UNIVERSITY
Educational Doctorate - Educational Leadership And Management
ST. LOUIS UNIVERSITY