Jessica M. Perez
Union City
Summary
Communicative professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with all types of customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities as well as experience gained throughout the course of my journey.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security, Concierge, Dock Personnel & Valet
Planned Companies
Fort Lee
11.2024 - Current
- Garage Patrols
- Scanning QR codes
- Opening and closing S level gate for move in/outs and/or over the limit deliveries that cannot be received through lobby
- Concierge and Spa coverage during staff break
- On site visitor/ maintenance escort when access to apartments is required
- Outreach residents for linkage to food delivery
- Assisted residents with inquiries regarding services and community resources.
- Developed relationships with vendors to enhance service offerings for residents.
- Collaborated with management to implement new concierge procedures effectively.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Organized packages received by mail or courier on behalf of guests while ensuring easy access and they are properly tracked if needed.
- Maintained cleanliness of loading dock area and surrounding areas.
- Performed inventory control activities to ensure accurate stock levels.
- Processed incoming and outgoing shipments in accordance with established procedures.
- Parked vehicles efficiently in designated areas for guest convenience.
- Managed vehicle keys securely to ensure quick retrieval for guests.
- Maintained cleanliness and organization of parking areas throughout shifts.
- Monitored vehicle traffic flow to minimize wait times for guests arriving and departing.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Performed daily vehicle inspections prior to driving or providing service for customers.
Housekeeping
Hudson Regional Hospital
11.2022 - 07.2023
- Deep cleaning patient’s rooms and changing linens after unoccupied status event.
- Cleaning and sanitizing assigned areas
- Specializing in OR/C-Section rooms, L&D and OB area experience.
- Cleaned central sterile department & morgue.
- Dusting/polishing patient’s rooms.
- Monitor and refilling supplies as needed.
- Following biohazard protocol.
- Empty trash.
Housekeeping
Carepoint Health-Hoboken UMC
06.2018 - 03.2022
- Deep cleaning patient’s rooms and changing linens after unoccupied status event.
- Cleaning and sanitizing assigned areas
- Specializing in OR/C-Section rooms, L&D and OB area experience.
- Dusting/polishing patient’s rooms.
- Monitor and refilling supplies as needed.
- Following biohazard protocol.
- Empty trash.
Security/Reception
Allied Universal Security Services
11.2011 - 05.2018
- Site: Northern Regional Medical Examiner’s Office
- Front Desk Operations/Customer service.
- Walking and paroling the site day and night securing safety.
- Monitoring logbook and issuing visitors badges (family, specimen drop-offs, deliveries, livery service, funeral homes, detectives, etc.).
Education
High School Diploma -
Union Hill High School
Union City, NJSkills
- Bilingual - English and Spanish
- Proficient in Microsoft Office suite
- SORA license
- Compliant with HIPPA
- Compliant with OSHA
- Compliant with Department of Homeland Security (DHS) guidelines
- Familiar with KeyTrak System
- Connect 4
Certification
Security officer registration act (SORA) license.
References
Available upon request.
Key Qualifications And Skills
- Bilingual - English and Spanish.
- Proficient in Microsoft Office suite- Word, Excel, PowerPoint.
- SORA license.
- Compliant with HIPPA, OSHA, and Department of Homeland Security (DHS) guidelines.
Timeline
Security, Concierge, Dock Personnel & Valet
Planned Companies
11.2024 - Current
Housekeeping
Hudson Regional Hospital
11.2022 - 07.2023
Housekeeping
Carepoint Health-Hoboken UMC
06.2018 - 03.2022
Security/Reception
Allied Universal Security Services
11.2011 - 05.2018
High School Diploma -
Union Hill High School