Jessica M. Ryan
St. Augustine,FL
Summary
Energetic, success driven professional with over ten years of experience in corporate event and meeting planning and customer service. Effective communicator and problem solver with strong technical skills, project management, customer service, and organizational abilities.
Overview
25
25
years of professional experience
Work History
Event Management
Independent Contractor
08.2018 - Current
- Responsible for building websites, mobile Apps, registration sites while managing registrations, rooming lists, activities, and any special requests.
- Key Responsibilities:
- Assist in managing and executing the day-to-day operations
- Work directly with client contacts to generate reporting, make website and registration changes, handle customer service inquiries.
- Import large Excel files of up to 10,000 lines of employee information into our platforms.
- Updating website pages to reflect the most current program information.
- Work directly with hotel coordinators to ensure rooming lists are formatted correctly and submitted in a timely fashion.
- Cross-checking hotel rooming lists to internal rooming lists to correct any errors or changes.
Receptionist Supervisor
Cumberland Animal Clinic
12.2015 - 08.2018
- Responsible for supervising front office staff, along with scheduling and managing appointments with clients.
- Key Responsibilities:
- Supervise receptionists to ensure job performance and positive attitude.
- Address any issues or complaints from clients.
- Run weekly reports through Cornerstone to set up reminder calls.
- Assist with inventory management.
- Provide customer service by phone, email and face-to-face with potential clients, new clients and existing clients.
- Assist doctors with calling in prescriptions to local and international pharmacies.
- Assist doctors with calling in surgical referrals to specialists and Universities.
- Reporting needed for end-of-day accounting.
- Perform reminder calls for annual vaccines.
- Return calls with lab results and questions for doctors.
- Assist doctors and technicians with procedures.
- Address any computer issues throughout office and work with our IT department to resolve problems quickly.
Receptionist
Cumberland Animal Clinic
03.2012 - 12.2015
- Responsible for scheduling and managing the appointments with clients and doctors on staff with a positive attitude.
- Key Responsibilities:
- Provide customer service by phone, email and face-to-face with potential clients, new clients and existing clients.
- Assist doctors with calling in prescriptions to local and international pharmacies.
- Assist doctors with calling in surgical referrals to specialists and Universities.
- Reporting needed for end-of-day accounting.
- Perform reminder calls for annual vaccines.
- Return calls with lab results and questions for doctors.
- Assist doctors and technicians with procedures.
Sr. Account Coordinator, Awards
USMotivation, Inc.
08.2009 - 11.2011
- Coordinate and assist in the day to day implementation of both small and large scale corporate incentive programs. Work with clients to ensure that their employees are happy and being well rewarded to improve work morale and profit for the company. Work with internal departments to make cost saving decisions for the company.
- Key Responsibilities:
- Chosen to assist in managing and executing the day-to-day operations of one of the company’s largest incentive programs and keeping an accurate database on participant information.
- Work directly with client contacts to generate reporting, make database changes, handle customer service inquiries, facilitate content edits to their online platforms and ensure the overall healthiness of success of their program.
- Importing large Excel, Access and Text files of up to 50,000 lines of employee information into the internal platforms.
- Updating website pages to reflect the most current program information.
- Wire up to $350,000.00 on a weekly basis to debit card funding company.
- Work closely with IT to QA multiple websites on different platforms and assist in User Acceptance Testing.
- Work with fellow account team and IT to gather and write Business and Functional Requirements for existing and new clients.
- Participate in weekly client meetings and provide meeting notes to internal team and clients.
- Advanced use of Access and Excel to gather detailed information for client contacts and IT.
- Primary contact for Customer Service inquiries on multiple programs. Ensure that answers are provided in a timely manner.
- Facilitate redemption campaigns with use of email marketing tool.
- Responsible for emailing monthly manager communication for major incentive program.
- Responsible for monthly mailed redemption campaign.
- Use HTML to create and maintain program website pages on a weekly basis.
- Assist Communications and Creative teams to create targeted email templates and web pages.
- Train main client contacts on the functionality and use of the program websites.
Account Coordinator, Travel
USMotivation, Inc.
01.2004 - 08.2009
- Planned, coordinated and assisted in the on-site implementation of both small and large scale corporate incentive meetings and events. Managed all aspects of the registration process and coordinated with internal staff and vendors to ensure efficient and on-budget event execution. Served as main point of contact for client needs in addition to providing project status updates. Worked successfully with clients such as Shell Oil, Sharp Electronics, Pfizer, AT&T, Teva Neuroscience, Assurant Health, Sanofi-aventis, Saab USA, Saturn and BASF.
- Key Responsibilities:
- Execution of up to 12+ corporate events per year including travel itinerary coordination (air, hotel room, activities, special needs), meeting space planning and other varied functions.
- Managed mass mailings as well as organization and production of marketing and event materials, saving both USMotivation and our clients significant time and expense by producing documentation in-house. Created easy-to-use templates in order to assist clients with self-development.
- Worked with promotional product vendors to identify products and pricing to best meet client needs and stay on budget.
- Maintained all registration databases, reporting and Internet procedures while providing the highest level of customer service to clients and their participants.
- Conducted post-project recap for clients to assure that our customer satisfaction exceeded expectations.
Veterinarian Tech / Receptionist
Trickum Ridge Animal Hospital
01.2001 - 01.2003
- Responsible for planning, scheduling, and managing the appointments with customers and doctors on staff. Assisted in surgeries and procedures. Worked full-time while attending Executive Travel Institute.
Education
Destination Management Certification -
Executive Travel Institute
Atlanta, GA01.2002
Kinesiology
Augusta State University
Augusta, GA01.2001
Skills
- Proficient in the use of Microsoft Word, Excel, Outlook, Access, PowerPoint, SharePoint Editor, PhotoShop
- Proficient use of Cornerstone
Awards
Executive Travel Institute Destination Management Certification 2002, GEM (“Going the Extra Mile”) Award from USMotivation (company’s highest honor) 2005, 1st Quarter Peak Performer Award from USMotivation 2011
Timeline
Event Management
Independent Contractor
08.2018 - Current
Receptionist Supervisor
Cumberland Animal Clinic
12.2015 - 08.2018
Receptionist
Cumberland Animal Clinic
03.2012 - 12.2015
Sr. Account Coordinator, Awards
USMotivation, Inc.
08.2009 - 11.2011
Account Coordinator, Travel
USMotivation, Inc.
01.2004 - 08.2009
Veterinarian Tech / Receptionist
Trickum Ridge Animal Hospital
01.2001 - 01.2003
Kinesiology
Augusta State University
Destination Management Certification -
Executive Travel Institute
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