Jessica Mullings
Claymont,DE
Summary
Motivated Customer Account Specialist with over 13 years of experience in the Customer Service Industry. Provides expert beginning-to- end order processing. Skilled in effectively investigating and resolving critical customer issues. Demonstrates solid computer and accounting skills.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Barclays Bank Delaware
Wilmington, DE
07.2022 - Current
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
Insurance Sales Agent
North American Senior Benefits
New Castle, DE
10.2021 - 07.2022
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
- Followed up with customers to check on changing needs and propose new offerings.
Image Specialist
Reed Tech
Horsham, PA
01.2021 - 09.2021
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Restaurant General Manager
Cracker Barrel Old Country Store
Plymouth Mtg, PA
05.2011 - 01.2021
- Maximized team performance by training new employees on guest expectations and restaurant protocols.
- Efficiently resolved problems or concerns to 100% satisfaction.
- Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
- Collaborated with Employee Training Coordinator to achieve hiring goals and reduce turnover.
Education
General Manager Certification - Restaurant And Food Services Management
Cracker Barrel University
Lebanon, TN09.2016
High School Diploma -
Faith Tabernacle School
Philadelphia , Pa06.2011
Skills
- Teamwork and Collaboration
- Customer service best practices
- Organization and prioritization
- Strong Leadership skills
- High-Energy Attitude
- Professional Telephone Demeanor
Custom
Elaine Campbell (609) 854-9170
- Retail Manager Cracker Barrel
Noelle Olesh (303) 378-6369
- District Manager at Cracker Barrel
Holly Quinn (267) 278-7830
- Team Lead ReedTech
Rianna Allen (619) 212 9206
- Barcley's Bank Delaware
Blair Ollendorf (732) 644-3572
- North American Senior Benefits Manager
Timeline
Customer Care Representative
Barclays Bank Delaware
07.2022 - Current
Insurance Sales Agent
North American Senior Benefits
10.2021 - 07.2022
Image Specialist
Reed Tech
01.2021 - 09.2021
Restaurant General Manager
Cracker Barrel Old Country Store
05.2011 - 01.2021
General Manager Certification - Restaurant And Food Services Management
Cracker Barrel University
High School Diploma -
Faith Tabernacle School