Jessica Munoz Rangel
12330 Vance Jackson Rd,TX
Summary
Self-motivated Banking Professional demonstrating strong communication and quick thinking skills. Achieved high productivity levels and efficiency in task completion through specialized expertise in customer service, cash handling, and transaction accuracy. Focused on ensuring smooth operations in fast-paced environments while contributing to business goals.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Teller Services Officer
Frost Bank
San Antonio , TX
01.2022 - Current
- Processed customer transactions with precision in fast-paced banking environment, enhancing customer satisfaction.
- Deliver exceptional service to customers in person or over telephone.
- Achieved or surpassed sales goals by effectively promoting bank products and services during customer interactions.
- Maintained cash drawer integrity through regular balancing and reconciliation.
- Identified fraudulent activity, immediately reporting suspicious behavior to management.
- Supported compliance efforts by adhering to bank policies and regulatory guidelines.
- Managed team personnel to maintain high standards of service delivery. in executing daily duties and activities.
- Managed team of professionals to ensure operational effectiveness.
- Conduct performance evaluations and delivered constructive feedback to staff.
Lead Teller
Frost Bank
San Antonio, Texas
08.2021 - 01.2022
- Provided exceptional service to large customer volumes while maintaining professionalism under pressure.
- Trained new tellers on procedures and customer service protocols, improving onboarding effectiveness.
- Collaborated with management to implement process improvements enhancing operational efficiency.
- Facilitated communication between teller line and bank management, addressing operational challenges promptly.
- Assumed additional shifts during peak periods, ensuring adequate staffing and service continuity.
Teller
Frost Bank
San Antonio, Tx
03.2021 - 08.2021
- Processed teller transactions for Frost Bank customers with accuracy and professionalism.
- Assisted customers with deposits, withdrawals, transfers, and payment requests.
- Balanced cash drawer and verified currency counts during daily branch operations.
- Identified suspicious activity and followed bank security and compliance guidelines.
Part Time Teller
Frost Bank
San Antonio, Tx
02.2020 - 01.2021
- Handled large volumes of currency quickly and accurately with minimal errors.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Followed bank policies for cash handling, identity verification, and compliance.
Education
Associate of Arts - Business
San Antonio College
San Antonio, TX 01.2015 - 05.2017
Lee High School
San Antonio, TxSkills
- Team leadership
- Problem Solving
- Critical Thinking
- Goal-oriented focus
- Fluent Spanish Speaker
Accomplishments
- Graduated with Honors in 2017 from San Antonio College
Timeline
Teller Services Officer
Frost Bank
01.2022 - Current
Lead Teller
Frost Bank
08.2021 - 01.2022
Teller
Frost Bank
03.2021 - 08.2021
Part Time Teller
Frost Bank
02.2020 - 01.2021
Associate of Arts - Business
San Antonio College
01.2015 - 05.2017
Lee High School