JUDI HICKS
Harrison,AR
Summary
Strong, efficient, and highly-organized consumer relations specialist with a proven track record in enhancing customer satisfaction and effective communication. Skilled in conflict resolution and building strong client relationships to drive a customer's experience in a positive direction. Experienced loan officer with a strong foundation in customer service and team leadership. Recognized for adaptability and reliability in high-pressure environments, contributing to process improvements and exceptional client experiences. Detail-oriented professional with extensive experience in customer-facing roles. Known for effective communication and conflict resolution skills, dedicated to enhancing customer satisfaction and streamlining operations.
Overview
36
36
years of professional experience
Work History
Consumer Relations Specialist/ Loan Officer/Bank Teller
US Bank
Branson, Missouri
03.2020 - Current
- Facilitated communication between customers and internal departments to enhance service delivery.
- Provided product information to improve customer understanding and satisfaction levels.
- Contributed to development of customer service policies and procedures, ensuring consistent operations.
- Conducted follow-up calls to verify customer satisfaction after interactions.
- Maintained comprehensive records of customer interactions for reporting purposes.
- Evaluated loan applications to determine borrower eligibility and financial risk.
- Guided clients through mortgage options, explaining terms and conditions clearly.
- Collaborated with underwriters to streamline loan approval processes, enhancing turnaround times.
- Conducted market research to stay updated on lending rates and trends.
- Provided detailed education to customers on various loan products and credit options. on variety of loan products and available credit options to promote valuable decision-making.
- Cultivated relationships with potential customers to drive loan business growth.
- Responded to customer inquiries regarding rates and loan application status to provide clarity. involving rates, products and loan application status to facilitate quality customer service.
- Performed daily maintenance of loan applicant database.
- Assisted customers with account inquiries and banking services.
- Ensured proper management of cash drawers to maintain financial integrity, ensuring proper cash handling procedures.
- Promoted bank products and services to enhance customer experience.
- Resolved customer issues and provided exceptional service support.
- Maintained compliance with banking regulations and policies.
- Collaborated with team members to improve workflow efficiency.
- Performed cash handling duties including counting currency, coins and checks.
- Served a large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Explained bank services, financial products and applicable fees to customers.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Entered transactions into computer and issued customer receipts.
- Delivered exceptional service to customers in person or over telephone.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Inventory Control Auditor/Retail Sales Associate
Castle Rental & Private Pawn
Rogers, Arkansas
11.2012 - 03.2020
- Conducted physical audits of warehouse locations to confirm that all products were correctly stored and labeled according to company standards.
- Created reports on inventory accuracy, product shortages and overages.
- Developed strategies to reduce cycle count time while maintaining accurate records.
- Provided support in developing new procedures for accurate recording of goods received into the system.
- Investigated root causes of errors in inventory control systems and recommended corrective actions.
- Maintained accurate and updated records and reviewed data to evaluate department performance.
- Worked with accounting personnel to address cycle count variances.
- Assisted customers with product selections and answered inquiries.
- Collaborated with team members to enhance customer service experiences.
- Handled customer complaints professionally and resolved issues promptly.
- Trained new staff on company policies and sales techniques effectively.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Completed transactions in an efficient manner while providing excellent customer service.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
Office Coordinator
Home Town TV
Harrison, Arkansas
01.2007 - 11.2012
- Coordinated office activities and managed schedules for staff and executives.
- Processed invoices and handled expense reports for financial accuracy.
- Managed supply inventory and ordered office materials as needed.
- Implemented filing systems to enhance information retrieval efficiency.
- Created and maintained filing systems, both paper and electronic.
- Greeted visitors and directed them to the appropriate area or person.
- Followed up with customer inquiries via phone or email promptly.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Collaborated closely with staff to effectively smooth and improve office operations.
Veterinary Technician/Office Manager
Harrison Animal Vet Clinic
Harrison, Arkansas
09.1990 - 05.2006
- Prepared surgical instruments and equipment for procedures in a sterile environment.
- Assisted in administering medications to animals under veterinary supervision.
- Monitored animal vital signs during anesthesia and recovery phases.
- Educated pet owners on proper care and nutrition for their animals.
- Conducted routine laboratory tests including fecal exams and blood analysis.
- Maintained accurate patient records and updated medical histories regularly.
- Collaborated with veterinarians to develop treatment plans for various conditions.
- Trained new staff on clinic protocols and animal handling techniques.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Prepared and administered medications and vaccines prescribed by the veterinarian.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Dispensed prescription medications upon request from veterinarians.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Instructed staff members on proper handling techniques of animals during examinations or treatments.
- Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
- Ordered supplies needed for the practice such as medications or medical instruments.
- Responded promptly to emergency calls outside normal business hours.
- Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
- Operated x-ray machines and exposed radiographic films.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Designed medication and exercise plans for animals to optimize health.
- Supervised vet techs and scheduled appointments.
- Managed daily operations of veterinary clinic, ensuring smooth workflow and service delivery.
- Oversaw scheduling of appointments, optimizing staff availability and client needs.
- Coordinated communication between veterinarians, staff, and clients for effective service.
- Maintained accurate medical records using clinic management software for patient care.
- Trained new staff on clinic protocols and customer service standards for consistency.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Education
High School Diploma -
VALLEY SPRINGS HIGH SCHOOL
Valley Springs, AR05-1990
Skills
- Customer service
- Conflict resolution
- Product knowledge
- Positive People Person
- Loan processing
- Team Player
- Effective communication
- Time management
- Problem solving
- Adaptability
- Team leadership
- Sales strategy
- Sales techniques
- Loss Prevention
- Reliability
- Attention to detail
Timeline
Consumer Relations Specialist/ Loan Officer/Bank Teller
US Bank
03.2020 - Current
Inventory Control Auditor/Retail Sales Associate
Castle Rental & Private Pawn
11.2012 - 03.2020
Office Coordinator
Home Town TV
01.2007 - 11.2012
Veterinary Technician/Office Manager
Harrison Animal Vet Clinic
09.1990 - 05.2006
High School Diploma -
VALLEY SPRINGS HIGH SCHOOL