Ayana davis
BRANDON,FL
Summary
Experienced financial services professional with 8+ years in lending, banking, customer support both member facing and call center environment. Skilled in credit analysis, loan origination, documentation review, and regulatory compliance, with a strong focus on accurate processing and relationship management.
Overview
10
10
years of professional experience
Work History
Loan Officer/Bank Teller
Suncoast Credit Union
08.2025 - Current
- Reviewed credit reports and verified income, employment, and debt information for lending decisions.
- Assisted members with consumer loan applications and gathered required financial documentation.
- Supported members with loan status updates, payoff questions, and account-related inquiries.
- Ensured lending activities followed credit union policies, compliance standards, and regulatory requirements.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
Call Center Relationship Specialist
Suncoast Credit Union
04.2019 - 08.2025
- Advised members on deposit accounts, loans, and digital banking options aligned with financial goals.
- Collaborated with branch teams to streamline service workflows and reduce member wait times.
- Processing wire transfers
- Open Certification Deposits
- Handel Escalated calls passed over from other representatives .
- Review calls to ensure accurate information provided.
- Reviewed account activity for discrepancies, fraud indicators, and service exceptions, escalating concerns when needed.
- Managed sensitive situations diplomatically while maintaining strict confidentiality standards in handling personal client information.
Call Center Representative
FIS
03.2017 - 03.2019
- Managed inbound calls, resolving customer inquiries with accurate account and transaction support.
- Documented case details in CRM systems, maintaining clear records for follow-up and compliance.
- Processed service requests, payments, and account updates while following established procedures.
- Resolved billing and technical issues by researching records and coordinating appropriate next steps.
Education
Associate of Science - Medical Assisting
Keiser University
Fort Lauderdale, FL05-2017
Skills
- Database management
- Documentation review
- Relationship building and management
- Financial advising
- Client relations
- Credit analysis
- Customer service-focused
- Loan servicing
- Financial services
- Cash handling
- Loan origination
- Banking
Timeline
Loan Officer/Bank Teller
Suncoast Credit Union
08.2025 - Current
Call Center Relationship Specialist
Suncoast Credit Union
04.2019 - 08.2025
Call Center Representative
FIS
03.2017 - 03.2019
Associate of Science - Medical Assisting
Keiser University