Rebecca Ramirez
Los Angeles,CA
Summary
Proven track record in enhancing customer relationships and streamlining financial transactions, demonstrated at Wells Fargo. Excelled in cash handling and time management, achieving significant improvements in customer service efficiency. Skilled in cross-functional teamwork and database management, consistently delivering results beyond employer expectations.
Overview
3
3
years of professional experience
Work History
Bank Teller
Wells Fargo
03.2024 - Current
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
Recreation Assistant
City of Los Angeles
06.2022 - Current
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Responded to public inquiries to provide information about programs and facilities.
- Maintained order among participants and spectators to enforce conduct rules conformance.
- Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Performed light custodial duties to provide clean and inviting facilities.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Liaised with community organizations to promote recreational activities.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Developed and monitored budgets for recreational activities.
Field Support Representative
Ricoh USA
03.2022 - 11.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Monitored stock of office supplies to report shortages to management.
- Reviewed files and records to obtain information to respond to customer and client requests.
- Operated Pitney Bowes and US Mail postage equipment to register weight of packages, automatically open letters and apply meter postage on outgoing mail.
- Used scanner and Adobe, Cloud LAw, etc. systems to scan important documents into computer system.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Completed complex customer orders accurately and within quoted time limit.
Education
Bachelor of Arts - Political Science
University of California Riverside
Riverside, CA06.2025
Skills
- Cash counting & handling
- Time Management
- Customer Relationship & Service Management
- Database Management
- Financial Transactions
- Data inputting & management
- Regulatory Compliance
- Program facilitation
- Risk Assessment
- Cross-Functional Teamwork
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bank Teller
Wells Fargo
03.2024 - Current
Recreation Assistant
City of Los Angeles
06.2022 - Current
Field Support Representative
Ricoh USA
03.2022 - 11.2022
Bachelor of Arts - Political Science
University of California Riverside
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