Jessica Murphy
Birmingham
Summary
Detail-oriented administrative and data entry professional with experience handling customer and patient information, reviewing documentation, maintaining accurate records, and working across multiple systems in remote environments. Skilled in case entry, data verification, claim review, documentation, quality assurance, and processing high-volume requests while following established procedures and compliance standards. Strong ability to manage deadlines, prioritize tasks, and maintain accuracy in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Data Entry Specialist
Omni Interactions (Remote)
Dallas, TX
02.2025 - 02.2026
- Reviewed and entered customer and case information into multiple systems while maintaining strong accuracy standards.
- Verified documentation, updated records, and processed requests following company procedures and turnaround expectations.
- Handled high-volume workloads while maintaining attention to detail and meeting productivity goals.
- Streamlined data processing workflows to enhance efficiency and reduce errors.
Fraud Specialist
Regions Bank (Hybrid)
Hoover, AL
10.2023 - 02.2025
- Processed debit card, credit card, and ACH claims with accuracy and compliance.
- Researched account activity, documented findings, monitored fraud alerts, and protected customer confidentiality.
- Reviewed customer documentation and entered detailed case notes into internal systems.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
Shift Leader
Chick-fil-A
Birmingham, AL
08.2019 - 09.2023
- Managed front-of-house operations, customer concerns, and inbound/outbound communication.
- Resolved complaints, supported team workflows, and maintained accurate daily reporting and cash handling.
- Balanced multiple responsibilities in a fast-paced environment while maintaining organization and efficiency.
- Managed inventory levels, ensuring timely restocking and minimizing waste during high-demand periods.
Data Entry Representative
Solutran (Remote)
Plymouth, CT
12.2018 - 08.2019
- Entered and maintained data while working across multiple screens and tools.
- Reviewed information for completeness and corrected discrepancies before processing.
- Supported workflow efficiency by meeting daily productivity and quality goals.
- Processed high volumes of data/documentation with accuracy and attention to detail.
Education
Career - Sterile Processing Technician
Jefferson State Community College
Hoover, AL12-2025
Associate Degree - Medical Assisting
Fortis Institute
Birmingham, AL06-2019
Skills
- Data Entry
- Claims Processing
- Record Management
- Customer Support
- Quality Assurance
- Microsoft Excel
- Multi-System Navigation
- Data processing
- Time Management
- Accuracy and attention to detail
- Remote Work
- Workflow Coordination
Accomplishments
- Outstanding Team Member, Regions Bank — October 2024
- High First-Call Resolution Rate, Regions Bank — 2023–2024
- Certificate of Completion, Phone Banker Trainee — January 2024
- ACT WorkKeys Silver Status — June 2025
Timeline
Data Entry Specialist
Omni Interactions (Remote)
02.2025 - 02.2026
Fraud Specialist
Regions Bank (Hybrid)
10.2023 - 02.2025
Shift Leader
Chick-fil-A
08.2019 - 09.2023
Data Entry Representative
Solutran (Remote)
12.2018 - 08.2019
Career - Sterile Processing Technician
Jefferson State Community College
Associate Degree - Medical Assisting
Fortis Institute