Jessica Murphy
Davenport,IA
Summary
Dedicated professional specializing in food safety and sanitation. Managed inventory and organized dining areas to ensure fresh offerings and high-quality service. Oversaw breakfast operations, addressing issues to minimize delays. Guest Service Team Leader focused on enhancing guest relations and implementing best practices, resulting in improved satisfaction scores.
Overview
25
25
years of professional experience
Work History
Breakfast Attendant
Stoney Creek Hotel & Conference Center
Moline, Illinois
04.2024 - 03.2026
- Coordinated breakfast buffet setup each morning to create a welcoming dining experience.
- Prepared and replenished food items to ensure freshness and variety.
- Managed cleanliness and organization of dining area for optimal guest satisfaction.
- Assisted guests with inquiries, delivering exceptional customer service.
Guest Service Team Leader
Kwik Star
Davenport, Iowa
08.2001 - 03.2024
- Supervised daily operations to ensure smooth guest service experiences.
- Collaborated with management to enhance guest satisfaction strategies.
- Resolved customer complaints in a professional manner while maintaining the highest level of service.
- Resolved customer inquiries and complaints in a timely manner.
- Greeted guests upon arrival, provided information about services and amenities, and responded to inquiries.
- Trained and mentored new team members on customer service protocols.
- Trained new hires on company policies, procedures, systems and software applications used in their roles.
- Coordinated daily activities of guest service team members to ensure efficient operations.
- Monitored inventory levels and assisted with product restocking.
- Created reports summarizing key metrics such as customer satisfaction scores, occupancy rates and revenue figures.
- Implemented best practices for maintaining cleanliness and organization in the store.
- Ensured compliance with health and safety regulations as well as company policies and procedures.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Encouraged guests to enroll in loyalty programs and special promotions to enhance customer retention.
Education
GED -
Scott Community College
Davenport, IA12-2013
Skills
- Buffet setup
- Food preparation
- Food presentation
- Food safety
- Sanitation practices
- Health compliance
- Dining area maintenance
- Inventory management
- Event coordination
- Customer service
- Guest relations
- Guest satisfaction
- Team collaboration
- Time management
- Cash handling
- ServSafe certified
Timeline
Breakfast Attendant
Stoney Creek Hotel & Conference Center
04.2024 - 03.2026
Guest Service Team Leader
Kwik Star
08.2001 - 03.2024
GED -
Scott Community College