JESSICA MUSUM
Midland,MI
Summary
Hardworking, loyal individual seeks a position with a company to grow and continue to expand horizons. I have 17 years experience working in an ever changing environment and am aiming to break into the field my degree is in. I am a quick learner, driven and capable of working well in teams as well as individually. One of my biggest strengths lies in communication with both team members and customers, bridging any gaps in information smoothly in a way that everyone can understand. Anything I do not know that is required or recommended for a job I will learn and retain quickly, and I believe I can be an asset for your company if given the opportunity.
Overview
18
18
years of professional experience
Work History
Salary Manager
MILLER APPLE LTD
Midland And Mt Pleasant, MI
06.2013 - 03.2024
- Cook, maintain product standards while coaching and managing a team simultaneously
- Conducted product inventories and customer services.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
SHIFT MANAGER
WENDY’S OLD FASHIONED BURGERS
Midland, MI
09.2006 - 02.2013
- Manage a team of over 30 employees while maintaining standards of customer service and food quality standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Reinforced rules to promote superior employee performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Associate of Applied Science - IT Support
Delta College
Bay City, MI05.2023
DIPLOMA -
BULLOCK CREEK HIGH SCHOOL
05.2007
Skills
- Multitasking
- Efficient
- Teamwork and Collaboration
- Rapid Adjustment to Developing Situations and Environments
- Training and Development
- Work Planning and Prioritization
- Employee Coaching and Motivation
- Problem Resolution
- Complex Problem Solving
- Customer Communications and Relationship Building
Timeline
Salary Manager
MILLER APPLE LTD
06.2013 - 03.2024
SHIFT MANAGER
WENDY’S OLD FASHIONED BURGERS
09.2006 - 02.2013
Associate of Applied Science - IT Support
Delta College
DIPLOMA -
BULLOCK CREEK HIGH SCHOOL
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